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‘Use it no matter what’: The impact Smart Recalls had for Trinity Healthcare Centre

Case studies
The introduction of Smart Recalls (a feature available with Engage for GPs) led to a noticeable impact for Trinity Healthcare Centre's patients and staff. Healthengine spoke to practice manager Peter Farag to learn more.
Tara Wesson headshot
Tara Wesson
September 24, 2026
40
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Visual Category News Blog

The Medicare Assignment of Benefits deadline has changed: Here’s why your plan shouldn’t

If you manage a general practice, you’ve likely been hearing about changes to Medicare Assignment of Benefits (AoB) requirements....
Tara Wesson headshot
Tara Wesson
June 23, 2026
271
Healthengine Innovation

Are AI receptionists worth it?

Rather than trying to convince you to get an AI receptionist "just because", let’s break down the main reasons...
Tara Wesson headshot
Tara Wesson
May 29, 2026
218
A female healthcare worker multitasks by speaking on the phone and writing notes in a modern medical office setting. She exudes professionalism, interaction, and communication in her administrative duties.
Healthengine Innovation

Will AI replace receptionists? Not likely. Here’s why.

Let’s get one thing straight: Helen couldn’t do the part of your job that matters most.
Tara Wesson headshot
Tara Wesson
May 15, 2026
235
Woman at front desk reception medical practice
Healthengine Innovation

How to set up an AI receptionist fit for your practice’s needs

Interested in AI receptionists but not sure where to start? Here's a practical look at what to expect from...
Tara Wesson headshot
Tara Wesson
May 11, 2026
332
GP receptionist speaks with patient at front desk
Case studies

The one change that helped this GP clinic reduce patient wait times and staff overwhelm

This GP tried an AI receptionist to deal with high call volumes. When it didn't meet their needs, they...
Tara Wesson headshot
Tara Wesson
March 25, 2026
1575
Dental
4min read

Here’s How Dental Suite Helps Practices Stay in Control

Stay booked, stay visible, stay in control - even when things get busy. Dental Suite combines Online Booking, Reserve...
Jake Edwards
January 19, 2026
206

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