For practices

To help you get to know the people at HealthEngine, please enjoy this new series for the blog where we take you “Behind the Scenes at HealthEngine.”

Each week we’ll introduce you to one of our team members.

Behind the Scenes at Health Engine feature

Courtney O'Loughlin

Tier 2 Technical Consultant

Tell us a bit about your day to day role:
I support the Customer Success staff by troubleshooting tech issues and questions raised by our practices, along with liaising between the Customer and Product teams to work toward a technical resolution. I’m also involved in documenting and improving processes to help increase the Customer team’s efficiency.

How long have you been with HealthEngine:
4 years

Tell us about a HealthEngine project/effort you’re particularly proud of:
I built a live spreadsheet to combine and track the information from multiple knowledge management systems related to all open and resolved technical concerns and requests.  This provides better visibility for our Customer-facing and Product Development teams, so they have the latest information.

Now onto some fun facts… What are your 3 fave apps at the moment?  (beyond HealthEngine, of course!):

  1. AnimeLab
  2. Spotify
  3. TikTok

When borders open, name your dream travel destination:
Japan. I adore the culture, the food is great and the scenery is spectacular!  I’d love to go in cherry blossom season.

To wrap this up, let’s end with a personal recommendation:

  1. Ted Talk app — You can customise the categories of the talks that appear in your feed, and in a 10-15 minute talk, you can learn something new.
  2. Google Chromecast — I can stream my anime, Netflix and Google movies to my TV.  It’s so convenient!

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