Optimise Your Bookings

Appointment Reminders

Put an End to Did Not Attend

Reminders

Make missed appointments a thing of the past with unlimited appointment reminders – the fast, easy way to no more ‘did not attends’. Send an SMS, email, or in-app notification to all your patients – regardless of how they booked. Patients have the option to confirm via SMS or cancel the appointment by calling the practice.

Reminders Plus

Reminders Plus gives your practice more customisation and control over your appointment reminders, and gives patients the ability to confirm, cancel and rebook their appointments all via SMS or in-app notification. You can also craft your reminder message and select which practitioners and appointment types they are sent for.

Features:

  •  Unlimited reminders delivered via SMS, email or HealthEngine app (iOS)
  •  Viewable patient responses using your Reminders Dashboard
  • No per SMS costs
  •  Instant re-booking option (Reminders Plus)
  • Customisable reminders (Reminders Plus)
  •  Instant republishing of cancelled appointments

how it works

4 Simple Steps to Appointment Reminder Success

Delivered via SMS or the HealthEngine app, patients can confirm, cancel or rebook; making it more than just a friendly reminder.

Frequently Asked Questions

Who is eligible for Reminders or Reminders Plus?

Reminders and Reminders Plus is currently available to GPs only.

How much does Reminders or Reminders Plus cost?

Reminders is available at no cost as part of our free Patient360 Essentials plan. Reminders Plus is available as part of our Patient360 Premium plan, starting from $29/month per practice. Patient360 is currently available to GPs only.

Who sends the reminder SMS?

HealthEngine sends the SMS reminders on your practice’s behalf. The reminders will be sent to all patients, regardless of how they booked, ensuring all of your patients receive a reminder, not just those who booked online.

Does Reminders read from my consent settings?

Only Reminders Plus will read from your SMS consent settings so you can exclude selected patients.Our free Reminders does not read from the SMS consent settings in your PMS; however, appointment reminders are not deemed to be marketing communications.

Does Reminders need to integrate with my PMS to work?

Yes – Reminders requires your practice management software to be integrated with HealthEngine. Reminders/Reminders Plus is compatible with the majority of GP Practice Management Software.

What’s the difference between Reminders and Reminders Plus?

Reminders gives you a simple, effective reminders solution that comes at no cost to your practice, included in our free Patient360 Essentials plan.

  • It enables you to send an SMS, email, or in-app notification to all your patients – regardless of how they booked
  • Patients have the option to confirm via SMS or cancel the appointment by calling the practice
  • Reminders does not read from the SMS consent settings in your PMS; however, appointment reminders are not deemed to be marketing communications.

Reminders Plus offers more customisation and control over your reminders, and comes with a range of additional features, including;

  • Customise your reminder SMS messages
  • Add the option for patients to cancel and rebook their appointment via SMS
  • Send multiple reminders per appointment
  • Send reminders only for selected appointment types or practitioners
  • Reminders read from your SMS consent settings so you can exclude selected patients.

Will my patient data remain secure and private?

HealthEngine’s data security and privacy policies apply – the privacy and security of both your practice’s and your patients’ data is our priority. We only fetch the mobile number, name, email address, and appointment time of your patients for the sole purpose of sending them an appointment reminder SMS. No other identifying information or medical information is sought in this process. All information is transmitted securely to HealthEngine, and no information is ever passed on to a third-party.

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