Appointment Reminders

HealthEngine’s Online Booking System works by reading your appointment book and displaying your available appointments online in real-time. Only those appointments that match the criteria defined by your practice at the time of installation will be displayed.

We read your appointments through a piece of software called the ‘Appointment Connector’ which we install on your practice server. The Appointment Connector allows us to scan and read your appointment book to detect your available appointments and publish them online in real-time. When an appointment is booked by a patient online, the Appointment Connector scans your patient records, looking at the patient’s name, mobile number, and date of birth only, to see if the patient is existing. If it finds a matching record, it will add the booking to your appointment book – or create a new patient record if no match is found – and remove appointment slot online so it is no longer visible.

When a patient has successfully completed a booking, it will be automatically populated into your appointment book, together with the patient’s name and contact details. A booking made via the online booking system can be identified by an ‘HE’ symbol. For non-integrated practices, you will receive an email notification of bookings.

No; any existing patient of yours who books via any HealthEngine online booking channel (including the website plugin on your website, HealthEngine.com.au, or the app) is free of charge to you. Only when we deliver a brand new patient to your practice via our Patient Match product will we charge a one-off fee for introducing that patient to your clinic for all future consultations.

No; HealthEngine’s Online Booking System is designed to fit your practice needs and requirements. It works by mirroring your appointment book, so whoever looks after your PMS is still in control of the booking system. We only read your appointment book for availability and add appointments when they are booked. We do not store or share any data or make any changes to your appointment book.

When a patient initiates a booking, they start by selecting the practitioner they’d like to see, followed by the appointment type. Each appointment type will have a default appointment length as set up during your online booking system install. The length of each appointment type is customised by you depending on your doctors’ preferences. This means that you are in complete control of how long a patient can book an appointment for.

HealthEngine uses patient information to provide and facilitate online booking services and to communicate with patients about those services (appointment reminders, for example). Only with a patient’s consent will we disclose information to relevant partners which may be of interest to the patient, such as private health insurance companies and comparison services, legal services, and prescription management services, for example.

We take all reasonable steps to protect personal information from misuse, interference, and loss from unauthorised access, modification, or disclosure, including physical security to our business premises and procedures such as password protection, encryption, and site monitoring, for example.