Optimise Your Bookings
Put an End to Did Not Attend
Put an End to Did Not Attend
Make missed appointments a thing of the past with unlimited appointment reminders – the fast, easy way to no more ‘did not attends’. Send an SMS, email, or in-app notification to all your patients – regardless of how they booked – one hour before their appointment. Patients have the option to confirm via SMS or cancel the appointment by calling the practice.
Reminders Plus gives your practice more customisation and control over your appointment reminders, and gives patients the ability to confirm, cancel and rebook their appointments all via SMS or in-app notification. You can also craft your reminder message, select which practitioners and appointment types they are sent for, and even choose the time they’re sent.
Delivered via SMS or the HealthEngine app, patients can confirm, cancel or rebook; making it more than just a friendly reminder.
A patient is sent a pre-appointment reminder via an SMS or in-app notification
Your patient has the ability to confirm, cancel and rebook their appointments
The confirmed or cancelled booking is instantly reflected in your practice management system
If the appointment is cancelled, it’s instantly republished to potential patients
Reminders and Reminders Plus is currently available to GPs only.
Reminders is available at no cost as part of our free Patient360 Essentials plan. Reminders Plus is available as part of our Patient360 Premium plan, starting from $29/month per practice. Patient360 is currently available to GPs only.
HealthEngine sends the SMS reminders on your practice’s behalf. The reminders will be sent to all patients, regardless of how they booked, ensuring all of your patients receive a reminder, not just those who booked online.
Only Reminders Plus will read from your SMS consent settings so you can exclude selected patients.Our free Reminders does not read from the SMS consent settings in your PMS; however, appointment reminders are not deemed to be marketing communications.
Yes – Reminders requires your practice management software to be integrated with HealthEngine. Reminders/Reminders Plus is compatible with the majority of GP Practice Management Software.
Reminders gives you a simple, effective reminders solution that comes at no cost to your practice, included in our free Patient360 Essentials plan.
Reminders Plus offers more customisation and control over your reminders, and comes with a range of additional features, including;
HealthEngine’s data security and privacy policies apply – the privacy and security of both your practice’s and your patients’ data is our priority. We only fetch the mobile number, name, email address, and appointment time of your patients for the sole purpose of sending them an appointment reminder SMS. No other identifying information or medical information is sought in this process. All information is transmitted securely to HealthEngine, and no information is ever passed on to a third-party.
Get in touch today for more information about HealthEngine products, services, and pricing.
Our Practice Consultants are on hand to answer any questions you may have. Simply fill out the form and we'll be in touch, or call us direct on 1300 297 709.