For Payroll Tax purposes, Healthengine’s Payments solutions gives practices the ability to enable practitioners to take direct payments from patients straight into their own Stripe account, rather than your practice processing payment and transferring funds back to the practitioner¹.

Payments are available to:

• GP practices on our GP Complete subscription (GP Complete has combined what was previously our PES Plus and Patient Connect subscriptions, with additional features included).
  
• Dental practices as a paid add-on to your subscription
• Allied and Specialist practices (depending on your subscription or available as an add-on)

Payments activation and setup are included as part of our:

• GP – our GP Complete subscription (GP Complete has combined what was previously our PES Plus and Patient Connect subscriptions, with additional features included).
  
• Dental – as a paid add-on to your subscription
• Allied and Specialist – (depending on your subscription or available as a paid add-on)

Thanks to Healthengine’s partnership with Stripe, a trusted third-party payment platform, we apply a small transaction fee to keep things running smoothly. You can find all the specifics about fees clearly laid out during your Payments activation setup or by contacting your Customer Success Manager.

Unfortunately, no. In order to ensure that your practice gets your funds deposited correctly, you need to have a Stripe account that is linked to Healthengine. The only way to ensure this happens is to create a Stripe account through Healthengine’s Practice Admin during your Payments activation and setup.

The Stripe configuration is a weekly deposit, however for the first round of payments this might be delayed. You should receive payments within the first two weeks of activating.

Not if you don’t want to. For example, if your practice only wants to collect prepayments for one appointment type and have no Healthengine supported payments for any other appointment types, this can be setup during your activation.

If a booking is made against a practitioner who doesn’t have a Stripe ID / account setup, the payment is made to the practice’s Stripe account for the practice to later distribute.

Post-payment collection is at the discretion of the practice. This can be completed any time from 1 hour before the appointment start time and up to 28 days after the appointment. After this time and date period has passed, you will need to contact the patient directly to collect payment.

A prepayment is taken at the time of booking. The booking details are only entered into your PMS and Practice Admin once the payment has been successfully taken.

Invoicing is done via Healthengine, with invoices automatically emailed to patients upon completion of a payment.

If you refund a patient’s payment, the patient receives their full payment back, and the practice’s transaction fee is waived.

We understand the concern about implementing prepayments for appointments. However, prepayments are increasingly becoming standard practice across various industries, including healthcare, to enhance efficiency and secure services. To ease this transition for your patients, you’ll have access to a suite of in-clinic posters, information slides for waiting room TV screens and ready-to-use social media posts to help educate your patients about the benefits and necessity of online payments, making them more comfortable with the new process.

With our Payment Requests feature you can now send an email or SMS to your patient to request a payment. They’ll be taken to a secure online portal to make their payment. You’ll be able to check payment was made in your Healthengine practice admin account, and be able to reconcile your payments there too. Practices will need a Stripe account to be able to make Payment Requests.