Patient books their telehealth appointment
Caring for your practice and patients.
Continue to care for your patients through phone and video consults with telehealth. Allow your patients to book bulk-billed or private telehealth appointments online.
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Step by step
How Telehealth works
Telehealth appointment is added to your PMS
Patient receives secure telehealth video link
The patient enters the virtual waiting room
The practitioner starts the telehealth appointment
Telehealth for practices
Benefits of Telehealth
We understand how important it is to offer a great experience for your patients and providers, so we’ve launched a range of new features, making the telehealth experience a whole lot better.
Secure Video
Secure HD video hosted within Australia. Easy setup, seamless integration with your practice management software.
MBS Claiming
Coming soon! You will have the ability to submit claims for MBS item codes within Practice Admin, reducing the admin time.
Waiting room
A virtual wait room for your patients. When the practitioner is ready, simply click and the appointment will start.
New Patient form
Online new patient form, allowing patients to register their medical history prior to their first appointment.
COVID-19 Triage flows
Added triaging to the online booking flows to comply with COVID-19 screening and MBS item eligibility criteria.
PMS Integration
Integrated telehealth workflows into practice management systems for Medical Specialists.
Latest telehealth articles
Request a Free demo
Are you interested in trying Telehealth?
There’s no obligation, simply enter your details to receive a call from one of our practice consultants or call 08 6205 3113 at a time that suits you.
Frequently Asked Questions
About Telehealth
What are the new telehealth options?
Our Telehealth solution ensures you only ever pay for what you use. We are currently offering a secure video and integrated telehealth solution with an optional add on available for private and mixed payment options.
What are the new telehealth features?
Secure Video: Secure HD video hosted within Australia. Easy setup, seamless integration with your practice management software.
Waiting Room: A virtual wait room for your patient. When the practitioner is ready, simply click and the appointment will start.
New Patient form: Online new patient form, allowing patients to register their medical history prior to their first appointment.
Communicate: Email and app notifications for your patients; important practice updates and preventative health reminders to drive continuity of care.
PMS Integration: Integrated telehealth workflows into practice management systems for Medical Specialists.
COVID-19 Triage flows: Added triaging to the online booking flows to comply with COVID-19 screening and MBS item eligibility criteria.
Online MBS Claiming: Coming soon! We will give you the ability to submit claims for MBS items codes within Practice Admin, reducing the admin time for your front desk.
Is telehealth available to all patients or only patients with coronavirus (COVID-19) symptoms?
Patients who are pre-screened for COVID-19 in the booking form and deemed at risk will be restricted to the new phone/video appointment type and won’t be able to book an in-person appointment.
Patients who are not at risk will have the option to book either a telehealth appointment or an in-person appointment.
How does Secure Video work?
We recognise the importance of having a safe and secure telehealth video experience for your patients and practitioners. Our secure HD video product is easy to set up, doesn’t require additional software for you or your patients, and most importantly, it seamlessly integrates with your practice management software. Our video product is 100% private and does not require the sharing of mobile numbers or personal ID’s. To use Secure Video all you need is a PC/Mac with a webcam or a smartphone.
When a patient books they receive a confirmation email with a link to the video consultation and at the scheduled appointment time join our virtual waiting room. The appointment will show up in Practice admin and in your PMS and when you’re ready simply click start in Practice Admin and the consultation will begin. It’s that easy! See below for the booking experience from the patient and practitioners point of view
Managing Your Account
How do telehealth bookings appear in my Practice Management System?
From Appointment Connector version 2.3.25.0 onwards, for certain Practice Management Systems we will change the way that a Healthengine booked Telehealth appointment reflects in your PMS and add the appointment URL to the appointment notes or comments section. See below for screenshots from supported systems
Best Practice appointment book view
Best Practice appointment URL in the Notes section:
Pracsoft (Medical Director) appointment book view:
Pracsoft (Medical Director) appointment URL view:
Zedmed appointment book view:
Zedmed appointment URL view:
How do telehealth bookings appear in Practice Admin?
Patient booking details can be found in Practice Admin by going to bookings > online bookings. You will be able to identify telehealth bookings by the blue mark in the table. Clicking into an individual record will show their answers to the COVID-19 triage questions, their Medicare number if bulk billed and a link to their invoice if privately billed as shown below.
