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Healthcare in Australia is evolving, and we’re doing everything we can to make sure we evolve with it by continually improving the way patients connect, and stay connected to your practice.  

But, to ensure we’re able to meet the growing expectations of the millions of Australian patients who trust us throughout their healthcare journey, we continually need to improve.

That’s why, over the last 12 months, we’ve invested heavily in our app, products and platform to make sure we remain the number one choice for patients. 

Here are just some of the areas we’ve invested in to continue our mission to transform Australia’s access to healthcare:

Improving continuity of care 

Continuity of care is something every practice strives to deliver. But, as many practices are finding, it’s not as easy as it once was.

To help practices sustain continuity of care in today’s modern health system, we’re making it even easier for patients to re-book with their preferred providers with HealthEngine’s My Care Team

HealthEngine’s My Care Team is one of the most sophisticated retention tools on the market.

Centralising a patient’s healthcare into one seamless environment, it’s just one reason why 91% of bookings on HealthEngine are made by existing patients booking with their preferred provider.

For practices, My Care Team offers an easy way to nurture and sustain your existing patient base by offering continuity-of-care.

My Care Team home screen

Above: A patient’s view of their My Care Team

In the last year, over 150,000 patients started using My Care Team to quickly reconnect with their favourite healthcare professionals.

You can read more about how HealthEngine is centralising healthcare for continuity of care here.

Welcoming more patients  

The HealthEngine Network is Australia’s largest patient network. It’s the place where your patients are already online, connecting with their favourite healthcare providers through the HealthEngine website and app.

We’re talking upwards of 7 million Australians who’ve made more than 30 million bookings online via HealthEngine.

And, year on year we continue to increase our investment in introducing more patients to the HealthEngine Network to connect with practices like yours.  With over 1.4 million patients joining HealthEngine in the last year alone, and over 3.6 million visits each month, HealthEngine is the place where your patients are connecting online with all their favourite healthcare providers.

Generating around 450% more traffic than our closest competitor*, it’s the sheer volume of users on the HealthEngine Network that allows HealthEngine to deliver more of your patients; more often.

Competitive Positioning Map

Above: HealthEngine’s dominance of both keywords and organic traffic

You can find out more about what makes HealthEngine Australia’s number one destination for patients in our recent article, Millions of Patients. One Destination.

We made the essentials 100% free  

As Australia’s leading Consumer Healthcare Platform, we believe the key to helping patients through their healthcare journeys lies in transforming the patient experience with innovative digital solutions.

But, it’s clear that many practice owners are rightly concerned about their financial viability – costs are increasing and margins are decreasing. This financial pressure can be a huge barrier to the adoption of these digital solutions.

In February we launched Patient360 to help improve practice efficiency and patient experience by providing essential tools like Online Bookings and Reminders completely free of charge and with no SMS fees. On top of that, we even made our Premium features available from as little as $29 per practice per month.

For practices to inspire loyalty they need to meet the growing expectations of the modern patient and that means offering convenience and flexibility. My Care Team offers that, but it’s HealthEngine’s complete solution in Patient Connect that truly champions continuity of care. And best of all, it’s available as part of our $0 Patient Connect Essentials solution.

HealthEngine’s Patient Connect is designed to help you build stronger connections with your patients by offering patients the level of convenience they now demand. 

With Patient Connect, your practice has access to Australia’s largest network of patients – over 7 million patients and upwards of 30 million bookings – something no other online booking provider can offer. 

Improving the booking experience 

Everything we do here at HealthEngine is done with patient experience in mind. 

We’re continually looking to improve the booking experience, which is why, in March, we launched a completely redesigned app to provide an even better experience for patients when booking with your practice. 

They liked the old app, but they love the new one, with more than 10,000 patients rating the app 4.8/5 on iTunes. 

Here are just a select few.

A selection of App reviews from patients

To top it off, we’ve also launched Waiting Room to help reduce patient wait time frustration.

 

Waiting Room is our exciting new HealthEngine feature that allows them to see where they are in the queue. And best of all, Waiting Room is completely free to use as part of your Patient360 plan.  

Waiting Room is our most engaging feature ever with 92% of patients who used it told us they found it useful to know their place in queue. With such positive effects on patients’ waiting room experience, only providing tea and biscuits could make patients happier!

Want to know how you can improve your patient experience?

We’ve put together this FREE guide full of simple and effective things you can do within your practice to improve the patient experience. Get yours here.

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