Practices are able to create categories for all their different types of recalls, and when a recall should commence for a patient.
Practices can easily see all the active recalls on one screen, and quickly identify any action they need to take, for example print out a batch of recall letters to post.
HealthEngine sends an automated link straight to the patient’s mobile device, via secure SMS, which initiates a three-point identity check. When the patient verifies their identity, they will see details of the electronic recall and can book an appointment instantly, via the practice’s Online Booking System.
Any attempt by the practice to contact a patient is recorded in the patient file. Additionally, all patient interaction with the recall message is recorded in the patient record, i.e. message delivered, message read, appointment booked.