Did you know that the average practice sends 200 recall letters per month, at a cost of close to $500? That’s a lot of time and money going out the door! With HealthEngine’s Recall System, you’ll not only reduce your practice’s weekly workload but your expenses at the same time.
Free up more time for your front desk with quick and easy patient recalls via SMS, letter or phone call; whichever method is most relevant for your patients. With our unique bulk send option for all recalls, your front-desk team can process recalls in minutes, not hours, leaving them with more time to focus on providing a better in-practice experience for patients.
Designed to make patients recalls as quick, easy and cost-effective as possible, your front-desk team will love the reduced workload while you’ll love the reduced expenses.
Patients will receive a recall via SMS, letter or phone call
Patients can instantly book an appointment from SMS recalls
When a patient makes a booking it’s instantly reflected in your practice management system
Your patient automatically receives an email reminder before their appointment
Your patient is sent a post-consult survey to give feedback on their experience
There’s no obligation, simply fill out the form to request a free demo, or call 1300 377 639 and we’ll be in touch shortly.
Practices are able to create patient lists based on information within their PMS, and send a recall to an individual, or perform a bulk action (whereby multiple patients will receive an SMS recall, i.e. for pap smears or breast screens).
HealthEngine sends an automated link straight to the patient’s mobile device, via secure SMS, which initiates a three-point identity check. When the patient verifies their identity, they will see details of the electronic recall and can book an appointment instantly, via the practice’s Online Booking System.
Any attempt by the practice to contact a patient is recorded in the patient file. Additionally, all patient interaction with the recall message is recorded in the patient record, i.e. message delivered, message read, appointment booked.
Yes, HealthEngine Recalls has an inbuilt letter function, allowing practices to create, print, and track letters.
The following PMS, while compatible with the HealthEngine Online Booking System, are not currently compatible with the HealthEngine Recalls system:
Cliniko
Communicare
Coreplus
Front Desk
Genie
Medtech
PPMP
Zedmed
We also recommend using the latest version of the Google Chrome web browser when accessing HealthEngine Recalls to get the most out of our recalls system.
HealthEngine’s data security and privacy policies apply. In this particular instance, we sync your recalls for the sole purpose of facilitating practice-patient communication. All information is transmitted securely to HealthEngine, and no information is ever passed on to a third-party without patient consent.
