Patient Recalls

Now with enhanced automation at your fingertips.

Free up more time for your team with quick and easy patient recalls via SMS, letter, or phone call; whichever method is most relevant for your patients.

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Recalls Your Way

HealthEngine Recalls puts the control in your hands. Easily set your parameters based on your patients’ needs and your practice preferences. Choose your sequencing (e.g. 2 SMS, then a letter), the type of recall (e.g. urgent result) and specify your contact timeframes.

Reduced Workload. Reduced Expenses.

With our flexible solution that allows you to choose your level of automation versus manual input, your team can rapidly process recalls, leaving them more time to focus on providing a better in-practice experience for patients.

HealthEngine Recalls Benefits:

  •  Unlimited SMS recalls included in the Practice Efficiency Suite
  •  Free up staff time by automating your recalls process
  •  Choose your level of automation versus manual input
  •  Set your parameters for clinical reminders, urgent or non-urgent recalls
  •  Choose how recalls are sent & when (via letter, phone call, SMS)
  • Save costs on printing & stationery with our SMS & phone call options
  •  Secure 3-step verification for patients
  •  Audit notes logged automatically in your PMS for a complete audit history

how it works

5 Simple Steps to Seamless Recall Success

Designed to make patients recalls as quick, easy and cost-effective as possible, your front-desk team will love the reduced workload while you’ll love the reduced expenses.

Get in touch

Request a call back about Recalls?

There’s no obligation, simply enter your details to receive a call from one of our practice consultants or call 08 6205 3113 at a time that suits you.

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Frequently Asked Questions

How does the HealthEngine Recalls SMS function work?

Practices are able to create categories for all their different types of recalls, and when a recall should commence for a patient.

Practices can easily see all the active recalls on one screen, and quickly identify any action they need to take, for example print out a batch of recall letters to post.

HealthEngine sends an automated link straight to the patient’s mobile device, via secure SMS, which initiates a three-point identity check. When the patient verifies their identity, they will see details of the electronic recall and can book an appointment instantly, via the practice’s Online Booking System.

Any attempt by the practice to contact a patient is recorded in the patient file. Additionally, all patient interaction with the recall message is recorded in the patient record, i.e. message delivered, message read, appointment booked.

Can I still send letters with HealthEngine Recalls?

Yes, HealthEngine Recalls has an inbuilt letter function, allowing practices to create, print, and track letters.

What PMS is compatible with HealthEngine Recalls?

The following PMS, while compatible with the HealthEngine Online Booking System, are not currently compatible with the HealthEngine Recalls system:
Cliniko
Communicare
Coreplus
Front Desk
Genie
Medtech
PPMP
Zedmed

We also recommend using the latest version of the Google Chrome web browser when accessing HealthEngine Recalls to get the most out of our recalls system.

I am concerned about the security and privacy of patient data.

HealthEngine’s data security and privacy policies apply. In this particular instance, we sync your recalls for the sole purpose of facilitating practice-patient communication. All information is transmitted securely to HealthEngine, and no information is ever passed on to a third-party without patient consent.

Will the automated recalls process stop when the patient has booked their recall appointment?

At this stage, the automated recalls (if SMS is selected) will continue to be sent out. We are working on a solution behind the scenes to ensure all recalls are stopped when the patient makes their recall appointment.