Online prescription requests 24/7
Phones constantly ringing with routine prescription requests? Save your patients time and offer them the convenience of requesting a repeat script online 24/7 with HealthEngine Scripts. 73%* of patients we surveyed said they would be more satisfied with their practice if they offered online repeat requests (*2017 HealthEngine survey of 908 patients).
Stay in control
With HealthEngine Scripts, GPs always have full discretion whether to approve or reject a script request. You’re also in control of setting your own price, participating doctors, response time, and available delivery options for patients: pickup, fax to pharmacy, or post to patient. We take care of secure payments and keeping patients up to date about their request via SMS.
how it works
4 Simple Steps To Online Prescriptions Success
Designed to simplify repeat prescriptions, patients will love the convenience of requesting their prescription online while your front-desk team and practitioners will have more time for other tasks.
Step 1: Patient submits request
Existing patients can submit an online repeats request via your website or HealthEngine Profile.
Step 2: GP reviews request
GPs decide to approve or reject each request at their discretion. We then notify patients via SMS on your behalf.
Step 3: Patient receives script
If approved, patients receive the script via the selected delivery option. Want to send them an important message? Simply put it in the notes when you action the request and we’ll pull it into the SMS notification.
Step 4: Practice gets paid
We process payments for approved script requests through our secure payment gateway on a monthly basis.
Frequently Asked Questions
Yes. Doctors know their patients best. We will provide the necessary information to help practitioners decide if they can safely prescribe medication without an in-person consult.
Your GPs can choose to opt in to HealthEngine Scripts. Only participating doctors will be visible patients when requesting a repeat script online.
Scripts is available for free as part of our $0 Patient 360 Essentials plan for GPs, and is also included in the Patient360 Premium plan.
We only process payments for successful script requests. It’s up to you how much to charge your patients for an online script request – we take a flat $2 service fee from patients to cover our administration costs (such as transaction and SMS fees). For example, if you set the total price as $20, you will receive $18 while HealthEngine will receive $2.
How often can you say a product just deposits money into your account? Scripts does just that. On a monthly basis we’ll collect the payments and transfer it to your bank account minus the patient’s $2 service fee.
Scripts hooks directly into selected Practice Management Software. This means participating doctors can be notified about script requests in real time via messages, plus have the option to link the script request to the patient file.
Find Out More
Get in touch today for more information about HealthEngine products, services, and pricing.
Our Practice Consultants are on hand to answer any questions you may have. Simply fill out the form and we'll be in touch, or call us direct on 1300 377 639.