An all-in-one patient engagement solution designed to help improve your General Practice efficiency and patient experience. Get started for free with our Essentials plan, or upgrade to Premium for an affordable fee from $29 per month per practice, with free SMS so you have peace of mind as your practice grows.


$0 /month
per practice

No Lock-in Contract

Digital essentials your general practice needs to improve your efficiency and patient experience –       for free.

  • Online Booking System
  • Reminders
  • Scripts
  • Feedback
  • Waiting Room
Get Essentials


From $29 /month
per practice

No Lock-in Contract

All-in-one patient engagement solution, complete with the features and customisation your general practice needs to manage and retain patients.

  • Everything in Essentials
  • Reminders Plus
  • Recalls
Get Premium

Free Essentials Plan

Improve your patient experience with 24/7 online bookings and repeat prescriptions, and appointment reminders one hour prior so patients don’t miss their appointments. Plus get patient feedback post appointment so your practice can continually improve.

Premium Plan

All-in-one patient engagement solution, starting from an affordable $29/month per practice. Includes everything in the Essentials plan, plus customised appointment reminders and recalls.


Online Booking System

Allow patients to book appointments easily via your website, Facebook page or the HealthEngine app 24/7. With over 50% of HealthEngine online bookings made after 9 – 5 business hours, offer your patients the convenience to book healthcare appointments well after you’ve closed.



Make missed appointments a thing of the past with unlimited Appointment Reminders – the fast, easy way to no more ‘did not attends’. Send an SMS, email or in-app notification to all your patients – regardless of how they booked.


Reminders Plus

Upgrade to our Premium plan to get Reminders Plus for more customisation and control over your appointment reminders and option for patients to confirm, cancel and rebook their appointments all via SMS or in-app.



Ensure your patients receive the care they require while reducing admin with the efficient and cost-saving Recalls system. You can process patient recalls quickly and easily via SMS, letter or phone call, while providing the required audit trail on the patient file within your Practice Management System.



Allow your patients to request repeat prescriptions online 24/7 with Scripts, saving them time while freeing up your front desk and improving efficiency. Your practice sets pricing, response times, delivery options and manages prescription approvals, while we take care of secure payments and keeping your patients up to date about their script request.



Keep your finger on the pulse of your patient experience with Feedback – our patient survey and feedback management tool. Send short, easy to complete surveys to all your patients after their appointment for real-time actionable feedback


Waiting Room

Nobody likes waiting, especially when they’re sick. That’s why patients love Waiting Room, a feature where they can see their place in the queue to see their doctor. Reduce front desk questions while keeping your patients calm and informed. (Waiting Room integration currently only available for practices that use Best Practice or Pracsoft by Medical Director).


Frequently Asked Questions

Is the free Essentials plan a limited time offer?

No – the core features of Patient360 are free for General Practices. This includes online bookings, online repeat prescriptions, appointment reminders and patient feedback.

Who is eligible for Patient360 Essentials or Premium?

Patient360 is currently available to General Practice (GP) only.

Do I need to use all the features in the Essentials or Premium plan?

No – while we encourage you to use all our product features to improve your patient experience and practice efficiency, we understand that every practice has different needs. You can choose to activate or deactivate features at any time.

How does the pricing for the Premium plan work?

Practices are charged a fixed monthly fee based on whether they are a small, medium or large practice. Pricing starts from $29 per month for a small practice with 1 – 2 practitioners. All plans are month-to-month, with no lock-in contracts.

Can I upgrade from Essentials to Premium at a later stage?

Yes – your practice can upgrade to the Premium plan at any time. All plans are month to month so you can scale up or down at any time.

Do I need to have any other HealthEngine products to get the free Essentials plan?

No – your practice does not need to have any existing HealthEngine products to sign up to the free Essentials plan.

What’s the main difference between the Essentials and the Premium plan?

Our Premium plan is an all-in-one patient engagement solution, offering more features and customisation. It includes everything in the Essentials plan in addition to recalls and customised reminders.

Is there a set-up fee?

No – there are no set up fees.

What’s the difference between Reminders and Reminders Plus?

With Reminders, you can send an SMS, email or in-app notification to all your patients – regardless of how they booked. Patients have the option to confirm via SMS or cancel the appointment by calling the practice. Reminders Plus offers more customisation and control over your reminders, including practitioner and appointment types, SMS templates and the option for patients to confirm, cancel and rebook their appointments all via SMS or in-app.

Is Patient360 Essentials or Premium integrated with my PMS?

Patient360 integrates with a number of practice management software solutions. Contact our practice consultants to see how Patient360 can work for your practice.

Why has HealthEngine made the Essentials plan free?

We believe it’s a win-win situation for HealthEngine, patients and the healthcare industry.

  • Supports patients: Our vision is that all Australians have the convenience to easily find, connect and manage their healthcare providers, all in one place. By making online bookings free, GPs can improve their patient experience by offering appointments on their website and the HealthEngine app.
  • Supports the industry: We recognise that healthcare providers are under increasing financial pressure and face rising costs. We don’t want to penalise practices that want to digitise their patient experience and improve efficiency, but are not in a financial position to adopt the latest technologies. We want to make digital technology less risky for practices and remove cost as the barrier to adoption.
  • Introduces practices to HealthEngine: Our free Patient360 Essentials plan allows practices to get a head start in their digital journey, with the option to upgrade to our Premium plan for additional features and customisation or to take up our marketing solutions if they ever need help to fill their books or grow their practice in the future.

How does HealthEngine make money if it gives products away for free?

  • Practices can subscribe to our paid plan: We hope that some practices that take up our free plan will upgrade to Patient360 Premium. Whether it is for business services like SurveyMonkey or HubSpot, it is not uncommon to offer customers a free subscription in addition to paid subscription model to cater for a wide range of customer needs.
  • We also sell marketing solutions: We offer a range of healthcare provider marketing services to help practices attract new patients and fill their books.

Get a Free Demo

Get in touch today for more information about HealthEngine products, services, and pricing.

Our Practice Consultants are on hand to answer any questions you may have. Simply fill out the form to request a free demo, or call us direct on 1300 377 639.

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