Patient 360

Increase efficiency and maximise returns.

An all-in-one patient engagement solution designed to help improve your General Practice efficiency and patient experience.

Get a free demo


Seamlessly connect with your PMS

We integrate with the following software and more

Patient360 Explained

How Patient360 Works

Patient360 is the easiest, most cost-effective way to step up your patient experience game, increase efficiency, and maximise returns.
It’s a whole raft of essential patient engagement tools that make managing things like online bookings, reminders, and recalls simple. And because we’ve got a healthy obsession with championing the patient experience, we offer Patient360 at no cost.

Patient360 Plans

Choose the right plan for your practice

HealthEngine’s Patient360 is the only product that delivers new patients and essential management tools for free. No cost. No catches. No lock-in contracts. No brainer.


$0 /month
per practice

No Lock-in Contract

Digital essentials your general practice needs to improve your efficiency and patient experience – for free.

  • Online Booking System
  • Reminders
Get Essentials


From $29 /month
per practice

No Lock-in Contract

All-in-one patient engagement solution, complete with the features and customisation your general practice needs to manage and retain patients.

  • Online Booking System
  • Reminders Plus
  • Recalls
  • Scripts
  • Feedback  (Google Reviews coming Soon)
  • Waiting Room
  • New Patient forms – now with PMS integration (NEW!)
  • Communicate (Available as Add-on)
Get Premium


Patient360 Features

Champion the patient experience and increase practice efficiency

Online Booking System

Allow patients to book appointments easily via your website, Facebook, or the HealthEngine app.


Make missed appointments a thing of the past. Send a reminder email or SMS to all your patients.

Reminders Plus

More customisation and control over your appointment reminders


Free up more time for your front desk with quick and easy bulk patient recalls via SMS, letter or phone call.


Allow your patients to request repeat prescriptions online 24/7

Waiting Room

A feature where patients can see their place in the queue to see their doctor.


Send short, easy to complete surveys to all your patients after their appointment for real-time actionable feedback. Keep your finger on the pulse of your patient experience.


Communicate allows you to send targeted messages informing patients of important practice updates. Ensure your patients stay up-to-date with the right information.

New Patient Form

Capture your patient’s information electronically prior to their appointment, saving you time, and improving the overall experience for your patients.

Request a Free demo

Are you interested in trying Patient360?

There’s no obligation, simply enter your details to receive a call from one of our practice consultants or call 08 6205 3113 at a time that suits you.

  • By submitting this form you are consenting to receive marketing communications from HealthEngine in future, on the understanding that you have read and agree to our Privacy Policy, Collection Statement and Terms of Use and that you can opt-out at any time.

Frequently Asked Questions

About Patient360

Is the free Essentials plan a limited time offer?

No – the core features of Patient360 are free for General Practices. This includes online bookings, online repeat prescriptions, appointment reminders and patient feedback.

Who is eligible for Patient360 Essentials or Premium?

Patient360 is currently available to General Practice (GP) only.

Do I need to use all the features in the Essentials or Premium plan?

No – while we encourage you to use all our product features to improve your patient experience and practice efficiency, we understand that every practice has different needs. You can choose to activate or deactivate features at any time.

What’s the main difference between the Essentials and Premium?

Our Premium plan is an all-in-one patient engagement solution, offering more features and customisation. It includes everything in the Essentials plan in addition to recalls and customised reminders.

Is there a set-up fee?

No – there are no set up fees.

What’s the difference between Reminders and Reminders Plus?

With Reminders, you can send an SMS, email or in-app notification to all your patients – regardless of how they booked. Patients have the option to confirm via SMS or cancel the appointment by calling the practice. Reminders Plus offers more customisation and control over your reminders, including practitioner and appointment types, SMS templates and the option for patients to confirm, cancel and rebook their appointments all via SMS or in-app.

Is Patient360 Essentials or Premium integrated with my PMS?

Patient360 integrates with a number of practice management software solutions. Contact our practice consultants to see how Patient360 can work for your practice.

About our Plans

How does HealthEngine make money if it gives products away for free?

  • Practices can subscribe to our paid plan: We hope that some practices that take up our free plan will upgrade to Patient360 Premium. Whether it is for business services like SurveyMonkey or HubSpot, it is not uncommon to offer customers a free subscription in addition to paid subscription model to cater for a wide range of customer needs.
  • We also sell marketing solutions: We offer a range of healthcare provider marketing services to help practices attract new patients and fill their books.

Why has HealthEngine made the Essentials plan free?

We believe it’s a win-win situation for HealthEngine, patients and the healthcare industry.

  • Supports patients: Our vision is that all Australians have the convenience to easily find, connect and manage their healthcare providers, all in one place. By making online bookings free, GPs can improve their patient experience by offering appointments on their website and the HealthEngine app.
  • Supports the industry: We recognise that healthcare providers are under increasing financial pressure and face rising costs. We don’t want to penalise practices that want to digitise their patient experience and improve efficiency, but are not in a financial position to adopt the latest technologies. We want to make digital technology less risky for practices and remove cost as the barrier to adoption.
  • Introduces practices to HealthEngine: Our free Patient360 Essentials plan allows practices to get a head start in their digital journey, with the option to upgrade to our Premium plan for additional features and customisation or to take up our marketing solutions if they ever need help to fill their books or grow their practice in the future.

How does the pricing for the Premium plan work?

Practices are charged a fixed monthly fee based on whether they are a small, medium or large practice. Pricing starts from $29 per month for a small practice with 1 – 2 practitioners. All plans are month-to-month, with no lock-in contracts.

Can I upgrade from Essentials to Premium at a later stage?

Yes – your practice can upgrade to the Premium plan at any time. All plans are month to month so you can scale up or down at any time.

Do I need to have any other HealthEngine products to get the free Essentials plan?

No – your practice does not need to have any existing HealthEngine products to sign up to the free Essentials plan.