For practices
For practices
Engage has everything you need to connect with patients, from online bookings to smart recalls and appointment reminders booked directly into your Best Practice or Pracsoft PMS.
Save time and drive 3X more bookings. That's better.
of patients book from a standard one-way recall SMS1
of patients book from a Smart Recalls conversation (pilot results)2
of patients engage with a Smart Recalls conversation (pilot results)3
Recalls are smarter, fast and more effective, driving more patient bookings.
A better patient engagement platform
Online bookings, patient waitlist, online payments, recalls, appointment reminders, customised forms and more – Engage provides smart time-saving tools to reduce patient admin before and after their appointment.
Your Australia-based customer success manager gives you their direct line, time and attention whenever you need it. Starting with a deep dive into your unique needs, they follow up with finely tuned solutions and regularly check in to ensure you get the best value.
New features, powered by Helen
Keep recalls on track with Helen. Real-time two-way communication runs 24/7, turning patient replies into bookings, with 3x2 more successful recall booking rate and less manual chasing for your team.
Reduce manual appointment follow-up with Helen. Patients can reply naturally to reminder SMS, while Helen interprets confirmations and cancellations, keeping records up to date and gives staff visibility when support is needed.
Patients reply right in the thread, no links or redirects required
AI Receptionist · Powered by Helen
New
A clinic in Dandenong gets 10 hours per day of valuable patient time back after switching on Voice.
It was physically not possible to answer all the calls, until now.
Minutes given back to reception per day
Routine calls fully handled by Helen
Yes. Helen always messages from the same number, they can save it in their contacts. Future messages from your practice will appear in the same SMS conversation, making them easy to recognise.
Yes. You choose which recall types use AI SMS, and Helen works within your existing recall workflow.
Yes. Every AI SMS conversation is visible in Practice Admin, giving your team full visibility into patient interactions.
If Helen can’t assist with a patient’s request, she’ll let them know they can call the practice directly. You can also jump into the conversation and reply to the patient by SMS from the Patient Chat tab.
If you’re using Patient Connect or GP Complete, upgrading to Engage is simple. Your practice is already connected to Healthengine, with your practitioners and online profile set up. We’ll upgrade your subscription and help you activate the features that best suit your practice.
Getting started is straightforward. We’ll schedule an installation appointment to connect Healthengine to your practice management software, then guide you through onboarding. From there, your dedicated Customer Success Manager will help you get the most from Engage.
No. Engage is designed to be flexible, so you can choose the features that best suit your practice and adopt more over time.
Book a free demo and we’ll show what Engage looks like for your practice and answer any burning questions.
