Patient books their telehealth appointment
Step by step
How Telehealth works
Telehealth appointment is added to your PMS
Patient receives secure telehealth video link
The patient enters the virtual waiting room
The practitioner starts the telehealth appointment
Telehealth for practices
Benefits of Telehealth
We understand how important it is to offer a great experience for your patients and providers, so we’ve launched a range of new features, making the telehealth experience a whole lot better.
Included Free with your Online Booking System or Patient 360 subscription.
Secure HD video hosted within Australia. Easy setup, seamless integration with your practice management software.
A virtual wait room for your patients. When the practitioner is ready, simply click and the appointment will start.
New Patient form
Online new patient form, allowing patients to register their medical history prior to their first appointment.
When you activate telehealth we will let your HealthEngine patients know via an email and app notification.
Integrated telehealth workflows into 20+ practice management systems across GP, Dental, Allied Health, and Medical Specialists.
COVID-19 Triage flows
Added triaging to the online booking flows to comply with COVID-19 screening and MBS item eligibility criteria.
Coming soon! You will have the ability to submit claims for MBS item codes within Practice Admin, reducing the admin time.
Start with the right plan
Our Telehealth solution ensures you only ever pay for what you use.
Latest telehealth articles
Frequently Asked Questions
Our Telehealth solution ensures you only ever pay for what you use. We are currently offering a secure video and integrated telehealth solution with an optional add on available for private and mixed payment options.
Phone Consults: Included Free with your Online Booking System or Patient 360 subscription.
Secure Video: Secure HD video hosted within Australia. Easy setup, seamless integration with your practice management software.
Waiting Room: A virtual wait room for your patient. When the practitioner is ready, simply click and the appointment will start.
New Patient form: Online new patient form, allowing patients to register their medical history prior to their first appointment.
Communicate: Email and app notifications for your patients; important practice updates and preventative health reminders to drive continuity of care.
PMS Integration: Integrated telehealth workflows into 20+ practice management systems across GP, Dental, Allied Health, and Medical Specialists.
COVID-19 Triage flows: Added triaging to the online booking flows to comply with COVID-19 screening and MBS item eligibility criteria.
Online MBS Claiming: Coming soon! We will give you the ability to submit claims for MBS items codes within Practice Admin, reducing the admin time for your front desk.
MBS Telehealth for Practices allows eligible patients to book a bulk billed telehealth appointment. We have updated our booking form adding in MBS criteria and collecting the patient’s Medicare number, making this available to you in Practice Admin.
Patients who are pre-screened for COVID-19 in the booking form and deemed at risk will be restricted to the new phone/video appointment type and won’t be able to book an in-person appointment.
Patients who are not at risk will have the option to book either a telehealth appointment or an in-person appointment.
We recognise the importance of having a safe and secure telehealth video experience for your patients and practitioners. Our secure HD video product is easy to set up, doesn’t require additional software for you or your patients, and most importantly, it seamlessly integrates with your practice management software. Our video product is 100% private and does not require the sharing of mobile numbers or personal ID’s. To use Secure Video all you need is a PC/Mac with a webcam or a smartphone.
When a patient books they receive a confirmation email with a link to the video consultation and at the scheduled appointment time join our virtual waiting room. The appointment will show up in Practice admin and in your PMS and when you’re ready simply click start in Practice Admin and the consultation will begin. It’s that easy! See below for the booking experience from the patient and practitioners point of view
Managing Your Account
The cost of our telehealth solution is set up so you only pay for what you use, at just 58c per booking and the max you’ll pay is $65/GP/mth (excluding GST).
For the additional benefit of taking up-front payments for private or mixed billing appointments, it costs an additional $5 per practice/month and 3.97% service fee on the credit card amount charged.
Above fees do not include GST.
Telehealth for practices
Self serve activation can be processed within Practice Admin
- You can find the activation under Bookings -> Telehealth
- Read the product information and terms and conditions
- Click on the “Receive Payments via Stripe button” and you will be redirected to Stripe to set up your Stripe Connected Account.
- Select which of the appointment types you would like to activate (Secure Video, Phone Call, FaceTime, Skype, WhatsApp). You can select if you want them to be privately billed or bulk billed appointments.
- If you want to privately bill your telehealth appointment types, select a price that will apply to all telehealth appointment types, this will then be uniform across all appointment types
- Consent to the telehealth terms and conditions
Stripe is a secure payment platform that will allow us to facilitate Pre-payment of telehealth appointments on your behalf. In order to facilitate payment you will be required to create a Stripe Connected Account. Payment processing proceeds are payable by HealthEngine to your practice weekly in arrears.
From Appointment Connector version 188.8.131.52 onwards, for certain Practice Management Systems we will change the way that a HealthEngine booked Telehealth appointment reflects in your PMS and add the appointment URL to the appointment notes or comments section. See below for screenshots from supported systems
Best Practice appointment book view
Best Practice appointment URL in the Notes section:
Pracsoft (Medical Director) appointment book view:
Pracsoft (Medical Director) appointment URL view:
Zedmed appointment book view:
Zedmed appointment URL view:
Patient booking details can be found in Practice Admin by going to bookings > online bookings. You will be able to identify telehealth bookings by the blue mark in the table. Clicking into an individual record will show their answers to the COVID-19 triage questions, their Medicare number if bulk billed and a link to their invoice if privately billed as shown below.