Collection Statement

This Collection Statement describes how Healthengine collects and handles personal information. This notice is provided pursuant to Australian Privacy Principle 5.

Booking Services and Personal Profiles

Healthengine collects and uses your personal and sensitive information to provide online booking services to you, to facilitate appointments with medical practices, healthcare practices, pharmacies, and other organised or incorporated bodies that provide health services (Health Professionals) and to communicate with you about these appointments.

Healthengine collects details including your name, date of birth, contact details (address, email address and contact number), and relevant health and medical information, from you at the time that you use our online booking services, usually via our website or mobile applications (Healthengine Network) to make a booking with a Health Professional.

In booking an appointment where you provide a referral, Helthengine collects information provided by your referring health professional.

Further details on the types of information collected by Healthengine when using Healthengine’s online booking services are detailed in our privacy policy.

If you decide to create a personal profile on the Healthengine Network we will store that information securely in the Healthengine database for the purpose of making your future interactions with Healthengine more convenient.

Prescription Fulfilment and Medication Delivery

Healthengine collects and uses your personal information and sensitive information to provide prescription fulfilment and medication delivery services and to communicate with you about this service.

If you choose to use the prescription fulfilment and medication delivery service, we will collect information about your appointment date and time, postcode and mobile phone number at the time that you make a booking with a Health Professional to facilitate the prescription fulfilment and medication delivery service.

We will disclose your postcode to our partner, Chemist2U, for the purposes of determining whether same day delivery of your medication is available in your area.

Chemist2U will collect your personal and sensitive information for the purposes of connecting you with pharmacies for the purchase and delivery of your medication. To learn more about how Chemist2U will collect, hold, use and disclose your personal and sensitive information, you should review Chemist2U’s privacy policy carefully.

Private Health Insurance Referral Services

Healthengine collects your personal information if you make a request through the Healthengine Network to have another service provider contact you about private health insurance, and for other purposes which are authorised or required by law.

Why we collect your personal and sensitive information

If you request private health insurance referral services, Healthengine may collect your name, email address, contact number, the state in which you reside, and the name of your current private health insurance provider (if applicable), from you to facilitate communications between you and that other service provider. This information will be used to assist that service provider in providing you with services relating to your private health insurance needs. The primary reason Healthengine collects your personal information is to provide you with the services you have elected to receive.

Healthengine may also use your personal information:

  • to contact you about your use of the Healthengine Network;
  • to facilitate communications between you and Health Professionals such as to remind you of an upcoming appointment, to confirm a booking, to provide you with online forms that require completion prior to an upcoming appointment, or to request feedback or participate in a survey or questionnaire;
  • when you have provided prior agreement, for communication with you about our products and services and those of third parties or about general or health information which you have indicated or we believe may be of interest to you.
  • for communicating with you about our products and services and those of third parties or about general or health information which you have indicated or we believe may be of interest to you.

HealthEngine may also use your personal information for de-identified data analytics to help us improve the HealthEngine Network, and our users’ experience, including by monitoring aggregate metrics such as total number of visitors, traffic, and demographic patterns.

By providing us with your contact details, your consent to receive communications and direct marketing will remain current until you advise us otherwise. However, you can opt out of receiving these communications at any time by:

  • clicking on the “Unsubscribe” link or email correspondence;
  • replying “Stop” to SMS correspondence; or
  • emailing privacyofficer@healthengine.com.au.

Who do we disclose your booking information to

Healthengine discloses your personal information to Health Professionals so that appointments can take place. Healthengine also collects personal information from Health Professionals, for the purpose of communicating with you about your appointments with the Health Professional.

If you consent, we will disclose your personal information to the third party provider you have requested to be contacted by for the purpose of providing you with services relating to your private health insurance needs. To learn more about how that third party provider will collect, hold, use and disclose your information, you should read that third party provider’s privacy policy carefully.

Healthengine may also disclose de-identified personal information to the third party provider or other third parties for analysis, research and quality assurance purposes.

Healthengine may disclose your personal information to third party service providers who support our business activities (such as IT and software service providers, providers of research services, payment processing service providers, third parties that collect and process data such as Nielsen, Google Analytics and Hotjar, security entities that minimise risks and block suspicious behaviour such as Google reCAPTCHA, and our professional advisers such as lawyers and auditors).

Some third party service providers used by Healthengine may store your personal information on servers located overseas, however, they must also meet our requirements for privacy and data security.

If you do not want us to collect your booking information

You are under no obligation to provide us with your booking information, and you can continue to use the other features of our app without doing so. If you do not provide your personal information to Healthengine, we may be unable to provide you with our online services.

Our Contact Details and Privacy Policy

Our contact details

You can contact us by email to privacyofficer@healthengine.com.au or by post to Privacy Officer, Healthengine Limited, PO Box 7754, Cloisters Square PO, WA 6850, Australia.

Our privacy policy

You can read more information about our privacy practices, including our complaint-handling practices, in our privacy policy here.