Caring for your practice and patients.

Continue to care for your patients through phone and video consults with telehealth. Allow your patients to book bulk-billed or private telehealth appointments online.

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Not a customer yet? Get in touch

Step by step

How Telehealth works

Patient books their telehealth appointment

Telehealth appointment is added to your PMS

Patient receives secure telehealth video link

The patient enters the virtual waiting room

The practitioner starts the telehealth appointment

Telehealth for practices

Benefits of Telehealth

We understand how important it is to offer a great experience for your patients and providers, so we’ve launched a range of new features, making the telehealth experience a whole lot better.

Phone consults

Included Free with your Online Booking System or Patient 360 subscription.

Secure Video

Secure HD video hosted within Australia. Easy setup, seamless integration with your practice management software.

Waiting room

A virtual wait room for your patients. When the practitioner is ready, simply click and the appointment will start.

New Patient form

Online new patient form, allowing patients to register their medical history prior to their first appointment.

Communicate

When you activate telehealth we will let your HealthEngine patients know via an email and app notification.

PMS Integration

Integrated telehealth workflows into 20+ practice management systems across GP, Dental, Allied Health, and Medical Specialists.

COVID-19 Triage flows

Added triaging to the online booking flows to comply with COVID-19 screening and MBS item eligibility criteria.

MBS Claiming

Coming soon! You will have the ability to submit claims for MBS item codes within Practice Admin, reducing the admin time.

HealthEngine insights

The Uptake of Telehealth

Telehealth Pricing

Start with the right plan

Our Telehealth solution ensures you only ever pay for what you use.

Phone Consults

Free

  • Unlimited phone consults

*Set up through appointment types in Practice Admin.

Secure Video and Integrated Telehealth

58c

/per telehealth booking
  • All telehealth features
  • Pay for what you use
  • Max $65 per gp per month (excl. GST)
  • Show up in Telehealth specific search
  • We’ll send all your patients a message letting them know you offer Telehealth

Private/Mixed Payments

  • $5 per practice per month
  • 3.97% service fee on the credit card amount charged

If you are a large practice (8+GPs), get in touch with us

New Customers

Interested in our Telehealth solution, but not a HealthEngine customer? Our Practice Consultants are on hand to answer any questions you may have.

Latest telehealth articles

Why do I need telehealth?

Help your practice stay connected, reduce practice risk & ensure patients receive continuity of care they deserve.

Read More

Case Study: Telehealth

How Telehealth has helped GP After Hours Mount Lawley increase bookings and continue caring for their patients.

Read More

How Telehealth Works

Teleheath explained – 5 simple steps on how telehealth works for your practice and patients.

Read More

Request a Free demo

Are you interested in trying Telehealth?

We’re here to discuss your needs and how HealthEngine solutions can help you connect better with patients and improve your practice efficiency.



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This form is for practices interested in HealthEngine software. Are you looking to book an appointment?

Yes, search appointments

There’s no obligation, simply fill out the form to request a free demo, or call 1300 297 709 and we’ll be in touch shortly.

Frequently Asked Questions

About Telehealth

What are the new telehealth options?

Our Telehealth solution ensures you only ever pay for what you use. We are currently offering a secure video and integrated telehealth solution with an optional add on available for private and mixed payment options.

What are the new telehealth features?

Phone Consults: Included Free with your Online Booking System or Patient 360 subscription.

Secure Video: Secure HD video hosted within Australia. Easy setup, seamless integration with your practice management software.

Waiting Room: A virtual wait room for your patient. When the practitioner is ready, simply click and the appointment will start.

New Patient form: Online new patient form, allowing patients to register their medical history prior to their first appointment.

Communicate: Email and app notifications for your patients; important practice updates and preventative health reminders to drive continuity of care.

PMS Integration: Integrated telehealth workflows into 20+ practice management systems across GP, Dental, Allied Health, and Medical Specialists.

COVID-19 Triage flows: Added triaging to the online booking flows to comply with COVID-19 screening and MBS item eligibility criteria.

Online MBS Claiming: Coming soon! We will give you the ability to submit claims for MBS items codes within Practice Admin, reducing the admin time for your front desk.

Can you tell us more about the MBS Telehealth for GP practices option?

MBS Telehealth for Practices allows eligible patients to book a bulk billed telehealth appointment. We have updated our booking form adding in MBS criteria and collecting the patient’s Medicare number, making this available to you in Practice Admin.

Is telehealth available to all patients or only patients with coronavirus (COVID-19) symptoms?

Patients who are pre-screened for COVID-19 in the booking form and deemed at risk will be restricted to the new phone/video appointment type and won’t be able to book an in-person appointment.

Patients who are not at risk will have the option to book either a telehealth appointment or an in-person appointment.

How does Secure Video work?

We recognise the importance of having a safe and secure telehealth video experience for your patients and practitioners. Our secure HD video product is easy to set up, doesn’t require additional software for you or your patients, and most importantly, it seamlessly integrates with your practice management software. Our video product is 100% private and does not require the sharing of mobile numbers or personal ID’s. To use Secure Video all you need is a PC/Mac with a webcam or a smartphone.

When a patient books they receive a confirmation email with a link to the video consultation and at the scheduled appointment time join our virtual waiting room. The appointment will show up in Practice admin and in your PMS and when you’re ready simply click start in Practice Admin and the consultation will begin. It’s that easy! See below for the booking experience from the patient and practitioners point of view

Managing Your Account

What are the costs for Telehealth?

The cost of our telehealth solution is set up so you only pay for what you use, at just 58c per booking and the max you’ll pay is $65/GP/mth (excluding GST).

 

For the additional benefit of taking up-front payments for private or mixed billing appointments, it costs an additional $5 per practice/month and 3.97% service fee on the credit card amount charged.

Above fees do not include GST.

 

How can we activate this telehealth solution?

Telehealth for practices

Self serve activation can be processed within Practice Admin

  • You can find the activation under Bookings -> Telehealth
  • Read the product information and terms and conditions
  • Click on the “Receive Payments via Stripe button” and you will be redirected to Stripe to set up your Stripe Connected Account.
  • Select which of the appointment types you would like to activate (Secure Video, Phone Call, FaceTime, Skype, WhatsApp). You can select if you want them to be privately billed or bulk billed appointments.
  • If you want to privately bill your telehealth appointment types, select a price that will apply to all telehealth appointment types, this will then be uniform across all appointment types
  • Consent to the telehealth terms and conditions

What is Stripe?

Stripe is a secure payment platform that will allow us to facilitate Pre-payment of telehealth appointments on your behalf. In order to facilitate payment you will be required to create a Stripe Connected Account. Payment processing proceeds are payable by HealthEngine to your practice weekly in arrears.

How do telehealth bookings appear in my Practice Management System?

From Appointment Connector version 2.3.25.0 onwards, for certain Practice Management Systems we will change the way that a HealthEngine booked Telehealth appointment reflects in your PMS and add the appointment URL to the appointment notes or comments section. See below for screenshots from supported systems

Best Practice appointment book view

Best Practice appointment URL in the Notes section:

Pracsoft (Medical Director) appointment book view:

Pracsoft (Medical Director) appointment URL view:

Zedmed appointment book view:

Zedmed appointment URL view:

How do telehealth bookings appear in Practice Admin?

Patient booking details can be found in Practice Admin by going to bookings > online bookings. You will be able to identify telehealth bookings by the blue mark in the table. Clicking into an individual record will show their answers to the COVID-19 triage questions, their Medicare number if bulk billed and a link to their invoice if privately billed as shown below.