HealthEngine Recalls

The fast and cost-effective way to process recalls.

HealthEngine Recalls is an easy, cost-effective way to centralise and manage all of your recalls. Better still, it helps in the delivery of positive clinical outcomes, for you and your patients.


SMS is a cost-effective way to contact patients quickly and reliably. HealthEngine offers unlimited SMS recalls, meaning no messy credit bundles.


Manage and record all calls relating to recalls with this simple, intuitive function. Call notes are stored in the patient’s file which ensures you have a complete record of activity.

Improve Patient Response Rate

Connect with your patients in a way that they prefer, and improve recall response times. Patients are able to instantly book an appointment from SMS recalls.


There are times when a doctor needs to provide direction on a recall. HealthEngine Recalls makes it easy to flag a recall for a doctor’s attention.


The patient receives a recall notification by SMS and is prompted to complete an identity check.


Secure two-step verification that is RACGP compliant.


Patients can instantly book an appointment from SMS recalls.

Save time, save money

An average practice sends 200 recall letters per month, at an approximate cost of $500 to the practice.

Seamless integration

HealthEngine Recalls works with your Online Booking System and integrates seamlessly with Best Practice and MedicalDirector PracSoft, eliminating any need for manual data entry.

Monitor your recalls

Keeping track of your recall activity has never been easier. HealthEngine Recalls automatically records all actions against the patient’s file along with user and date information.

Want to find out more about HealthEngine Recalls?

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One-Page Download:
How HealthEngine Works

Want something to share with your colleagues? Download this one-page overview of HealthEngine solutions for practices - a simple summary of how HealthEngine can help your practice connect with patients.

Patient Survey:
6,000 Patients On Online Booking

An analysis of survey responses from more than 6,000 HealthEngine users was conducted in relation to online bookings behavior for healthcare services. See the key findings and how practices can adapt for success.

Online Booking - how does it work?

This video explains how our Online Booking System connects with your Practice Management System and seamlessly publishes your appointment availability online, as well as how quick and easy it is to install and get started with online bookings.

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