Patient360 Essentials

Get started with the digital essentials your general practice needs to improve your efficiency and patient experience – for free. Plus, have peace of mind even as your practice grows with free SMS.


$0 /month
per practice

No Lock-in Contract

Digital essentials your general practice needs to improve your efficiency and patient experience – for free.

  • Online booking system
  • Reminders
  • Scripts
  • Feedback

Contact us to find out more
about the free Essentials Plan

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This form is for practices interested in HealthEngine software. Are you looking to book an appointment?

Yes, search appointments


Improve your patient experience with 24/7 online bookings and repeat prescriptions, and appointment reminders one hour prior so patients don’t miss their appointments. Plus get patient feedback post appointment so your practice can continually improve.


Online Booking System

Allow patients to book appointments easily via your website, Facebook page or the HealthEngine app 24/7. With over 50% of HealthEngine online bookings made after 9 – 5 business hours, offer your patients the convenience to book healthcare appointments well after you’ve closed.


Make missed appointments a thing of the past with unlimited Appointment Reminders – the fast, easy way to no more ‘did not attends’. Send an SMS, email or in-app notification to all your patients – regardless of how they booked – 1 hour before their appointment.


Keep your finger on the pulse of your patient experience with Feedback – our patient survey and feedback management tool. Send short, easy to complete surveys to all your patients after their appointment for real-time actionable feedback


Allow your patients to request repeat prescriptions online 24/7 with Scripts, saving them time while freeing up your front desk and improving efficiency. Your practice sets pricing, response times, delivery options and manages prescription approvals, while we take care of secure payments and keeping your patients up to date about their script request.

Frequently Asked Questions

Is the free Essentials plan a limited time offer?

No – the core features of Patient360 are free for General Practices. This includes online bookings, online repeat prescriptions, appointment reminders and patient feedback.

Who is eligible for Patient360 Essentials?

Patient360 is currently available to General Practice (GP) only.

Do I need to use all the features in the Essentials plan?

No – while we encourage you to use all our product features to improve your patient experience and practice efficiency, we understand that every practice has different needs. You can choose to activate or deactivate features at any time.

Do I need to have any other HealthEngine products to get the free Essentials Plan?

No – your practice does not need to have any existing HealthEngine products to sign up to the free Essentials plan.

Is there a setup fee?

No – there are no set up fees.

Is Patient360 Essentials integrated with my PMS?

Patient360 integrates with a number of practice management software solutions. Contact our practice consultants to see how Patient360 can work for your practice.

Can I upgrade from Essentials to Premium at a later stage?

Yes – your practice can upgrade to the Premium plan at any time. All plans are month to month so you can scale up or down at any time.

Why has HealthEngine made the Essentials plan free?

We believe it’s a win-win situation for HealthEngine, patients and the healthcare industry.

  • Supports patients: Our vision is that all Australians have the convenience to easily find, connect and manage their healthcare providers, all in one place. By making online bookings free, GPs can improve their patient experience by offering appointments on their website and the HealthEngine app.
  • Supports the industry: We recognise that healthcare providers are under increasing financial pressure and face rising costs. We don’t want to penalise practices that want to digitise their patient experience and improve efficiency, but are not in a financial position to adopt the latest technologies. We want to make digital technology less risky for practices and remove cost as the barrier to adoption.
  • Introduces practices to HealthEngine: Our free Patient360 Essentials plan allows practices to get a head start in their digital journey, with the option to upgrade to our Premium plan for additional features and customisation or to take up our marketing solutions if they ever need help to fill their books or grow their practice in the future.

Interested In our Premium Plan?

Find Out More