When will Healthengine’s Bulk Billed Telehealth Consent product be available to use?

We’re excited to share that our Bulk Billed Telehealth Consent product is now live and available for Best Practice and MedicalDirector Pracsoft users on a Healthengine GP Complete subscription. Now you can easily capture patient consent for both phone and video bulk bill Telehealth appointments for all your patients, even those who didn’t book through Healthengine.

To learn more about our Bulk Billed Telehealth Consent product, how it works and eligibility, please click here.

What has changed for bulk billed Telehealth items?

If your practice is offering, or considering offering video and / or phone Telehealth appointments, the way you capture patient consent for bulk billed Telehealth items has recently changed. You can view the list of requirements from Services Australia here.

What are the requirements for capturing bulk billed Telehealth consent?

You can obtain a patient’s consent for bulk billed Telehealth either in writing or by email. You’ll need to complete an approved assignment of benefit form. You are required to give the patient a copy of the completed approved form as outlined by Services Australia here.

If you can’t get patient agreement in writing or by email for bulk billing Telehealth services, you can get verbal agreement from your patient during the Telehealth consultation as outlined by Services Australia here.

If you are obtaining verbal consent for bulk billed Telehealth items, you are required to explain to the patient that you’ll fill in the patient signature field in the approved form and confirm that the patient agrees.

If the patient agrees, you need to type “patient verbally agreed” in the patient signature field. You are then required to send the completed form to your patient.

For more information about how to capture consent online for Telehealth appointments, please view the Services Australia requirements here.

What is the Healthengine solution for capturing bulk billing Telehealth consent?

Healthengine’s Bulk Billed Telehealth Consent solution gives practices the ability to send an automatic SMS to all Telehealth patients (including those who didn’t book via Healthengine), with a link to capture bulk billed consent online for the assignment of Medicare benefits, and verification of the patient ID inline with RACGP compliance standards.

This product is now available to Best Practice and MedicalDirector Pracosft PMS customers on a GP Complete subscription. You can learn more about the product, how it works and eligibility here.

Key features include:

💬 Capture patient consent online for both phone and video Telehealth consults

🔎 Patient ID verification meets RACGP compliance standards

👋 For all patients, even those who didn’t book on Healthengine

Stay informed of Healthengine product releases and updates for Bulk Billed Telehealth Consent

Whether you are an existing Healthengine customer looking to activate this product or upgrade to access it, or looking to join Healthengine as a new practice, you can find all the information on our Bulk Billed Telehealth Consent product by clicking below.