32% of patients choose convenience of virtual care
Express Care gives patients the convenience they crave revealed in the Australian Healthcare Index, whilst streamlining practitioner processes and slashing unpaid admin time. Express Care powers patient requests for Medical Certificates, Repeat Scripts and Repeat Referrals, all direct to practitioners for online approval.
Triple the convenience. One digital solution.
Fast-track approvals and free up appointment books by giving patients the power to request Medical Certificates, Repeat Scripts and Repeat Referrals, from their regular GP - all online. Express Care’s automated process allows practitioners to directly approve requests in real-time, straight from their computer.
How does Express Care work?
Existing patients submit requests online through your website or Healthengine profile
You receive notifications of new requests via email and on your Healthengine dashboard
Practitioners review the requests for eligibility, based on the patient’s submitted responses
Practitioners approve, decline or contact the patient for additional information, at their discretion
If approved, payment is automatically collected online and sent direct to practitioner Stripe accounts
Patients save time without the need to visit in-person, and you save time on admin whilst increasing billables
Discover the difference: Why choose Express Care?
Save time delivering superior care online
Time saving - Free up your books, your phone lines, admin and more by empowering patients to submit Express Care requests 24/7 online direct to preferred GPs, from the comfort of their home.
Front desk - No need for awkward payment collection calls, confirmations or reminders, Express Care automatically notifies you of new requests and links the online patient payment straight to your practitioner Stripe accounts.
Convenience - Slash your admin time with patients automatically emailed the outcome of their Express Care request once approved or rejected by your practitioners.
Efficiency - Easily manage Express Care requests through a single, integrated platform your staff already know and love. Track review history, set up notifications and alerts, access key information for reconciliation and more.
Designed for and loved by busy GPs
Exceptional online care - Convenience built not just for patients, but their trusted and preferred GPs. Express Care is available to existing patients only, delivering the same quality service for simple requests without the need to travel, wait and be seen in person at the clinic.
Elevate your earnings - Boost your billables with requests like Medical Certificates able to be actioned within minutes according to your schedule. Pick and choose how you manage Express Care requests with payments made directly to your Stripe account on completion.
New product, same platform - No need to train the team on new software, Express Care is built within Healthengine’s Practice Admin system, saving you the hassle of installing and learning a new platform.
No appointment needed - Existing patients submit Express Care requests 24/7 online, from the comfort of their home. Free up your appointment books, save time for both your patients and GPs, and build lasting loyalty through online care, delivered in their preferred way.
Give patients the convenience they want
Same care, new savings - Patients requesting Express Care save time on travelling to your practice, time spent with the front desk, and time away resting at home. Now you can quickly deliver the same quality care your patients expect, without the need to fill your books.
Automatic Payments - Patient payment details are collected and validated when submitting their Express Care request. Keep your patients’ minds at ease knowing they are only charged when the request is approved and delivered to their inbox.
Easy for patients - Express Care requests are made right in the same Healthengine booking flow they already know and trust from your website or Healthengine profile, and a seamless request-to-approval experience builds lasting loyalty with your practice.
Request a call back about Express Care today
Not a Healthengine customer yet? There’s no obligation, simply enter your details below to receive a call from our practice consultants, or call 08 6205 3113 to discuss Express Care for your practice today.
Frequently Asked Questions
Express Care
Can I choose which Express Care products I use?
Absolutely! You can pick and choose by switching on the Express Care products your practice and patients need and switching off those you don’t. The Express Care suite is included as part of the GP Complete bundle, just be aware there is a payment processing fee of 1.59% + $1.77 (excl GST) for approved Express Care requests, which practices can choose to pass on to their patients. See more below regarding fees.
Do I need a specific Practice Management Software (PMS) to get Express Care?
No, there is no requirement to use a specific practice management software. Express Care is also available for non-integrated practices.
Is there a charge for Express Care?
Express Care comes included in our GP Complete bundle, plus transaction fees for approved requests. There’s a payment processing fee of 1.59% + $1.77 (excl GST) for approved requests, which practices can choose to pass on to their patients.
Healthengine may look to introduce a booking fee for approved repeat requests, in future which we expect practices to pass on in full to their patients.
As a Healthengine customer, how can I inform my existing patients about Express Care?
We’ve got you covered. Head to the Resources Section in Practice Admin to download a collection of in-practice marketing assets and collateral you can use to promote Express Care to your patients, starting with Medical Certificates. We also recommend using Healthengine’s Communicate add-on to send existing patients bulk SMS messages, letting them know of your new Medical Certificate services.
How do patients submit Express Care requests?
There are two ways patients can easily submit care requests from your practice, either via your website or through your Healthengine profile. When your practice activates and onboards the product, a button is automatically created and placed on your Healthengine practice profile. The patient is then required to click this button to start the request process. For your website, Healthengine supports practices by adding a link to the Express Care request form that can be directly displayed on your website.
