The survey is designed to be as quick and easy as possible for patients to complete, to encourage a high response rate while still capturing the most important feedback about their experience.
Your patients are asked 3 simple but important questions; with the 2nd question changing depending on how positively they responded to the first.
The more patients that complete the survey, the better the understanding you’ll have of your Word of Mouth score, and the deeper the insights you’ll capture to help your practice continue to improve. The last question (question 3) also contributes to the rating you receive on your HealthEngine Professional Profile.
Based on your appointment today, how likely are you to recommend us to a friend, family member of colleague?
0 (Not at all likely) to 10 (Extremely likely) scale
If Question 1 answered 9 -10 the following question appears:
How would you describe <Practice Name> to a friend?
If Question 1 answered 0 -8 the following question appears:
What could we do better? Your feedback will help us improve.
Just to confirm, would you recommend others to this practice?
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