For practices
For practices
The intelligent support for your practice, 24/7.
Helen, Healthengine’s new AI receptionist is the smart addition to your practice to handle calls, manage bookings, reschedules and cancellations for existing patients.
How Healthengine's AI receptionist works in 3 easy steps
Patients hear a message with the option to press 1 to speak to Helen, your AI receptionist.
Helen verifies the caller’s name, DOB, and mobile number to confirm their identity in your PMS.
Helen manages existing patient bookings, cancellations, and reschedules, transferring to reception if needed.
"An essential day-to-day feature for any medical centre"
The AI Receptionist is not only saving our reception team time, but our bookings have also increased because fewer calls are slipping through the cracks. It has made scheduling smoother for both our team and our patients and we are no longer stuck juggling calls while trying to help patients at the desk.
Amir Hanna - Grace Medical Care
No hold times or missed calls. Helen can handle multiple calls at
once, even after hours.
Helen integrates seamlessly with your PMS to book, reschedule, or
cancel appointments directly in your calendar.
Warm and friendly tone with knowledge of your practice schedule and policies
Secure and private by design, Helen protects patient privacy and health information
Predictable and dependable, Helen will help you to adopt AI with
confidence.
Helen is different from other AI receptionists
Directly books, reschedules, or cancels bookings in your PMS.
Patient data protected with secure, compliant systems.
Responds using your practice’s booking and website info.
No patient wait times, manages multiple calls at once.
Built to protect patient privacy and health information.
Real-time sync with Healthengine keeps availability current.
"An essential day-to-day feature for any medical centre"
The AI Receptionist is not only saving our reception team time, but our bookings have also increased because fewer calls are slipping through the cracks. It has made scheduling smoother for both our team and our patients and we are no longer stuck juggling calls while trying to help patients at the desk.
Amir Hanna - Grace Medical Care
Helen is your AI-powered receptionist, available 24/7 to support your front desk. She answers patients calls, manages existing patient bookings and cancellations, and seamlessly transfers any complex requests to your team. That means no missed calls, no voicemails, just a smarter and more responsive patient experience.
Helen is designed to work with most major PMS platforms, including Best Practice and Pracsoft. She also works with many existing phone systems using IVR and call forwarding. No hardware is required, and our team will work closely with your phone provider to coordinate setup. If you’re unsure about compatibility, we’re happy to assess your setup and guide you through the next steps.
Yes. Helen can handle multiple calls simultaneously with no busy tones or queues. Your practice remains responsive, even during peak times.
If there is a temporary issue, Helen will let the caller know and transfer the call to your team. You remain in control at all times. You can also request to disable Helen instantly, with no involvement needed from your phone provider.
Helen has a warm, natural voice that is easy to understand. Voice customisation is not available yet, but it is planned for a future release.
