For practices

BLOG

Latest updates

Explore actionable insights to transform your customer experience
Subscribe now

The Medicare Assignment of Benefits deadline has changed: Here’s why your plan shouldn’t

If you manage a general practice, you’ve likely been hearing about changes to Medicare Assignment of Benefits (AoB) requirements. Here's what you need to know.
Tara Wesson headshot
Tara Wesson
June 23, 2026
128
Read more
Visual Category News Blog
Healthengine Innovation

Are AI receptionists worth it?

Rather than trying to convince you to get an AI receptionist "just because", let’s break down the main reasons...
Tara Wesson headshot
Tara Wesson
May 29, 2026
144
A female healthcare worker multitasks by speaking on the phone and writing notes in a modern medical office setting. She exudes professionalism, interaction, and communication in her administrative duties.
Healthengine Innovation

Will AI replace receptionists? Not likely. Here’s why.

Let’s get one thing straight: Helen couldn’t do the part of your job that matters most.
Tara Wesson headshot
Tara Wesson
May 15, 2026
132
Woman at front desk reception medical practice
Healthengine Innovation

How to set up an AI receptionist fit for your practice’s needs

Interested in AI receptionists but not sure where to start? Here's a practical look at what to expect from...
Tara Wesson headshot
Tara Wesson
May 11, 2026
222
GP receptionist speaks with patient at front desk
Case studies

The one change that helped this GP clinic reduce patient wait times and staff overwhelm

This GP tried an AI receptionist to deal with high call volumes. When it didn't meet their needs, they...
Tara Wesson headshot
Tara Wesson
March 25, 2026
509
Dental
4min read

Here’s How Dental Suite Helps Practices Stay in Control

Stay booked, stay visible, stay in control - even when things get busy. Dental Suite combines Online Booking, Reserve...
Jake Edwards
January 19, 2026
128
Healthengine Innovation

Meet Helen: The AI Receptionist Built for the Needs of Australian GP Clinics

Stop missing calls after hours and during peak times. Helen, Healthengine’s AI Receptionist for GP clinics, answers every call...
Shreya Khandelwal
November 10, 2025
759

Are you a patient searching for an appointment?

Yes, search for an appointment
No, I’m a practice