For practices
Capture patient consent digitally for bulk billed appointments
Automatically send patients an SMS and email with a secure link to provide Medicare Assignment of Benefit consent digitally, including identity verification aligned to RACGP guidance.
Capture Medicare Assignment of Benefit consent online for bulk billed appointments. Supports both Telehealth and Face-to-Face workflows, including patients who didn’t book via Healthengine.
Set and forget with automated post-service delivery. After the appointment is billed (invoice generated in your PMS), patients receive an SMS and email with a secure link to complete the digital consent form.
Identity verification built in. Patients verify their identity using three approved identifiers, aligned to RACGP guidance before they can provide consent.
Consent is recorded and evidenced. Patients complete the Medicare AoB form (including the updated question “Is the assignor the patient?”) and receive a copy of their completed consent.
Integrates with your Practice Management Software. For Best Practice and MedicalDirector Pracsoft, completed consent artefacts are returned and attached to the patient record where supported.
Track and manage consent in Practice Admin. Monitor status (e.g., sent/accepted/expired), search and filter requests, resend when needed, and download copies for audit/compliance.
Designed for Best Practice, Healthengine helps you capture Medicare Assignment of Benefit (AoB) / bulk billing consent digitally for bulk billed appointments (including Telehealth and Face-to-Face where supported).
The consent request is sent post‑service after the consultation is billed in Best Practice, and the completed consent record is then returned to the PMS to support record‑keeping and compliance.
Once activated, simply choose which of your appointment types you want to trigger consent requests for in Healthengine’s Practice Admin.
After the appointment, your practice processes an invoice in Best Practice with Bill To: Medicare Direct Bill. Ensure Medicare Assignment of Benefit (AoB) is set to Managed externally to allow us to generate and send the post‑service consent request.
Healthengine automatically sends the patient an SMS with a secure link to the digital AoB consent form. The patient is asked to verify their identity and confirm they agree to assign their Medicare benefit for that specific bulk billed service.
An email is sent at the same time (to the patient’s email on file) to improve reach and provide a second way to access the same secure consent link.
The patient will verify their identity with three approved patient identifiers in compliance with RACGP standards, then proceeds to complete the form online.
Once completed, the patient is prompted to download a copy of the form for their personal records.
The completed form will automatically attach to the patient’s file in your Best Practice PMS. AoB status is updated to “Accepted in BP and allows online claiming to happen.
Once sent, your practice can manage and track AoB consent requests in Practice Admin (Bulk Billing Consent), including viewing status, searching and filtering requests, re-sending a request if needed, and downloading consent records.
Simply click here and fill out the form at the end of this page to get in touch.
Once activated, simply choose which of your appointment types you want to trigger consent requests for in Healthengine’s Practice Admin.
After the appointment, your practice processes an invoice in Pracsoft by setting the ‘Invoice to’ field to ‘Bulk Bill’, adding the relevant MBS items and clicking ‘Voucher’ on completion.
Healthengine automatically sends the patient an SMS with a secure link to the digital AoB consent form. The patient is asked to verify their identity and confirm they agree to assign their Medicare benefit for that specific bulk billed service.
An email is sent at the same time (to the patient’s email on file) to improve reach and provide a second way to access the same secure consent link.
The patient will verify their identity with three approved patient identifiers in compliance with RACGP standards, then proceeds to complete the form online.
Once completed, the patient is prompted to download a copy of the form for their personal records.
The completed form will automatically attach to the patient’s file in your Pracsoft PMS.
Once sent, your practice can manage and track AoB consent requests in Practice Admin (Bulk Billing Consent), including viewing status, searching and filtering requests, re-sending a request if needed, and downloading consent records.
Simply click here and fill out the form at the end of this page to get in touch.
Designed for MedicalDirector Pracsoft, Healthengine helps you capture Medicare Assignment of Benefit (AoB) / bulk billing consent digitally for bulk billed appointments.
The consent request is sent post‑service after the consultation is billed in Pracsoft, and the completed consent record is then returned to the PMS to support record‑keeping and compliance.
Already a Healthengine customer? Click below to get in touch with your Customer Success Manager.
Not a Healthengine customer yet? There’s no obligation, simply enter your details below to receive a call from one of our practice consultants or call 1300 377 639 at a time that suits you to discuss Bulk Billed Telehealth Consent for your practice.
Medicare Assignment of Benefit (AoB) / Bulk Billing Consent is available to practices on our GP Complete subscription. It’s currently available to practices using an eligible PMS, including Best Practice and MedicalDirector Pracsoft.
From 1 July 2026, practices must capture and retain patient consent to assign Medicare benefits for bulk billed services. Healthengine’s Medicare AoB solution supports a post‑service consent flow: once billing is completed in your PMS, the patient receives an SMS and email with a secure link to verify their identity and complete the digital AoB consent form.
No. There are no additional SMS fees for Medicare AoB / Bulk Billing Consent. It’s included as part of Healthengine’s GP Complete subscription.
Patients receive an SMS and email with a secure link to the digital Medicare Assignment of Benefit (AoB) consent form.
If you’re an existing customer, you can view examples of the patient communications and the end‑to‑end patient journey in Healthengine’s Help Centre. If you’re not a customer yet, please get in touch via the form on this page for a demo.
No. For Medicare AoB, consent can be obtained before, during, or after the appointment. Healthengine sends the digital consent request after billing is completed in your PMS (post-service episodic agreement).
Yes. Consent must be captured for each bulk billed appointment.
If the patient does not complete the digital consent (or does not agree to assign their Medicare benefit), the service can’t be bulk billed under Medicare AoB. In this case, the patient should be privately billed and provided an invoice/receipt to claim from Services Australia.