For practices
For practices
Compare the most popular AI receptionists for healthcare in Australia: so you can find the solution that meets your practice’s needs.
Helen is Healthengine's purpose-built AI receptionist designed specifically for Australian general practices. She answers patient calls, manages bookings directly in your PMS, and supports your front desk without disrupting existing workflows.
Australian GP clinics
Integration, safety, and operational fit
Practical use during AI receptionist rollout
Helen is Healthengine’s purpose-built AI receptionist designed specifically for Australian general practices. She answers patient calls, manages bookings directly in your PMS, and supports your front desk without disrupting existing workflows.
What Helen does:
– Answers patient calls instantly 24/7
– Books, reschedules, and cancels appointments directly in your PMS
– Verifies patient identity before making changes
– Handles multiple calls at once with no hold queues
– Transfers complex or sensitive calls to your reception team
– Built with privacy first, secure workflows
Most AI receptionists answer inbound calls, book appointments, and route calls to staff. 24/7 availability is also a common feature for AI receptionists in Australia.
Based on publicly available information, Helen by Healthengine has the largest number of AI receptionist features, followed by Facere and Solium AI. Feature availability may vary by configuration, integration or implementation.
For an overview, read our blog explaining how to set up an AI receptionist. Our free AI receptionist implementation checklist is the next step beyond this: it gives you a detailed list of items to check off during the demo and rollout phase.
Clarify what data the AI receptionist can access and modify: these systems need to integrate with a PMS, but should have the minimum access permissions required. There should also be policy for storing call transcripts and recordings.
No worries: we’ve got you covered. Check out our guide to the AI receptionist landscape in Australia. It explains the main categories available to general practices, with tips and explanations to help you narrow down your choice of AI receptionists.
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By zooming out and understanding Australia’s AI climate, you can better understand which solution to hone in on. Healthengine’s guide explains the main AI receptionist categories available to GPs in 2026.