Communicate

Send targeted SMS campaigns to your patients

The simple way to keep patients informed about practice updates or services you offer. Choose from our ready-to-go templates or craft your own message from scratch.

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Features & Benefits:

  • You control the targeting: Upload a CSV file of patient numbers downloaded from your practice management software.
  • Customise your message or use a template: Easily include a booking link in the SMS.
  • Ready-to-go templates Including for vaccines, new practitioner or practitioner not available today.
  • Keep patients informed Share practice updates and services you offer.
  • Built-in compliance: Patients can opt out at any time.
  • Review cost estimates before sending Modify your SMS to reduce the cost per send.
Find out more

how it works

Keep patients informed

Easy-to-use SMS campaigns to engage with your patients

Step 1

Select the campaign you want to send. Choose from a set template or write your own content. 

Step 2

Upload your patient list from your practice management software.

Step 3

Hit send! The message is instantly delivered to your patients.

Step 4

Enjoy the benefits of increasing patient engagement and loyalty.

Get in touch

Request a call back about Communicate?

There’s no obligation, simply enter your details to receive a call from one of our practice consultants or call 08 6205 3113 at a time that suits you.

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  • (Existing customers will be contacted by their CSM)
  • By submitting this form you are consenting to receive marketing communications from Healthengine in future, on the understanding that you have read and agree to our Privacy Policy, Collection Statement and Terms of Use and that you can opt-out at any time.

Frequently Asked Questions

Do I need to have any other Healthengine products to get Communicate?

You’ll need to have GP Complete subscription or our Online Booking System activated and enable the Communicate product as an add-on.

What are the ready-to-send campaigns?

You can find out more about the current campaigns here. Our campaigns library will grow and expand based on your feedback and what you want to send to your patients.

Do I need to use all the ready-to-send campaigns in Communicate?

No. It’s up to you which campaigns you use.

How much does Communicate cost?

7 cents per standard SMS sent. You will see the estimated cost of sending each SMS campaign prior to sending. The charges will appear on your monthly invoice. Practices will need either GP Complete or our Online Booking System to be able to use Communicate.

I am concerned about the security and privacy of patient data.

Healthengine’s data security and privacy policies apply. In this particular instance, patients can opt out from receiving practice messages at any time.

Can I customise my message?

Yes you can! You can craft your very own SMS to your patients, all included in Communicate.