Collection Statement
This Collection Statement describes how Healthengine collects and handles personal and sensitive information when you use the South Australian Health appointment management system (SAH appointment management system). This notice is provided pursuant to Australian Privacy Principle 5.
SA Health-procured Appointment Management System and Personal Profiles
Healthengine collects and uses your personal and sensitive information to provide online booking services to you, to facilitate appointments with South Australian government health agencies and other organised or incorporated bodies that provide health services (Health Professionals), and to communicate with you about these appointments.
Why we collect your booking information
Healthengine collects your name, date of birth and contact details (address, email address and contact number), from you at the time that you use the SAH appointment management system to make a booking with a Health Professional. You also have the option of providing your Medicare card number and details through the [SAH appointment management system] ahead of your appointment.
These will be used to assist your provider during your appointment and for Medicare claiming by the practice/clinic.
When you create a personal profile on the Healthengine Network, we will store that information securely in the Healthengine database for the purpose of making your future interactions with Healthengine more convenient.
If you choose to use the online pre-vaccination screening service, we may collect information about your health, whether you are of Aboriginal and/or Torres Strait Islander background and other information you may provide when using the service for the purposes of providing to the health professional that you have selected to administer your vaccination.
The primary reason Healthengine uses your personal information is to provide the services you have elected to receive.
Healthengine may also use your personal information:
to contact you about your use of the SAH appointment management system; and
to facilitate communications between you and Health Professionals such as to remind you of an upcoming appointment, to confirm a booking, to request you complete a pre-vaccination screening questionnaire or to provide you with information regarding the health service you have elected to receive.
Healthengine may also use your personal information for de-identified data analytics to help us improve the SAH appointment management system service, and our users’ experience, including by monitoring aggregate metrics such as total number of visitors, traffic, and demographic patterns.
Who do we disclose your booking information to
Healthengine discloses your personal information (and that of a person making the booking on your behalf) to Health Professionals for the purpose of arranging appointments, including rearranging the date and time of your appointment to be vaccinated. Healthengine also collects personal information from Health Professionals, for the purpose of communicating with you about your appointments with the Health Professional.
Your Health Professional may use your personal information for practice management and record-keeping purposes. This may include using your personal information for the purposes of reporting into the Australian Immunisation Register (AIR).
Your Health Professional may use your personal information for clinical purposes [and/or to support the monitoring and progress of vaccinations, including but not limited to the COVID-19 rollout within South Australia]. SA Health may also use your information with their other clinical datasets for this purpose, in line with the South Australian Information Privacy Principles [and its confidentiality obligations under the Health Care Act 2008 (SA) and the South Australian Public Health Act 2011 (SA).].
Your personal information may also be shared with other SA Health-procured systems for [managing vaccinations, including the COVID-19 vaccine rollout in South Australia]. We do this to reduce the number of times you provide your personal information and to streamline your Health Professional’s processes at your appointment. We will only do this where your Health Professional is using other SA Health-procured systems for [managing vaccinations such as SA-VAX as part of the COVID-19 vaccine rollout].
If your Health Professional is a provider that has more than one site, your information may be provided to multiple sites.
Healthengine has been contracted by the Minister for Health and Wellbeing (SA Health) to deliver the [SAH appointment management system]. As such, Healthengine may also disclose personal information to SA Health [for healthcare management purposes, as well as to support the monitoring and progress of vaccinations in South Australia including the COVID-19 vaccine rollout]. To learn more about how SA Health will collect, hold, use and disclose your information, you should SA Health’s privacy notices for the [SAH appointment management system].
Healthengine may disclose your personal information to third party service providers who support our business activities (such as IT and software service providers, security entities that minimise risks and block suspicious behaviour such as Google reCAPTCHA, and our professional advisers such as lawyers and auditors).
Healthengine does not disclose your personal information to overseas recipients.
Retention of personal information
Where Healthengine has collected personal and sensitive information through the [SAH appointment management system] on behalf of SA Health, Healthengine will return, retain or destroy that personal information in accordance with its agreement with SA Health.
[If you created a Healthengine user account while using the [SAH appointment management system], Healthengine will retain that personal and sensitive information in accordance with Healthengine’s data retention policies.]
If you do not want us to collect your booking information
You are under no obligation to provide us with your booking information, and you can continue to use other features of the Healthengine Network without doing so. If you do not provide your personal information to Healthengine, we may be unable to provide you with our online booking services.
Our Contact Details and Privacy Policy
Our contact details
You can contact us by email to privacyofficer@healthengine.com.au or by post to Privacy Officer, Healthengine Pty Limited, PO Box 7754, Cloisters Square PO, WA 6850, Australia.
Our privacy policy
You can read more information about our privacy practices, including our complaint-handling practices, in our privacy policy here.