For practices
Patient Pulse is a new patient survey and feedback management system helping you keep your finger on the pulse of your patient experience.
Request a free demo today to get insights into how this system will revolutionise your practice.
With Patient Pulse, you can send short, easy to complete surveys to all your patients after their appointment, regardless of their booking method. With real-time actionable feedback on your Practice Admin Dashboard, you’ll be able to keep your finger on the pulse of your practice.
96% of practices say patient feedback is crucial for their business
Fundamental to Patient Pulse is the Word of Mouth Score. This is simply your patient’s opinion on whether your practice is providing an experience worth recommending – an experience that will keep bringing in new patients, and make your existing patients want to stay.
Patient Pulse is an opportunity to be a fly on the wall when your patients are out in the community.
You may believe your patients will already let you know directly if they are not happy with the service they receive. The reality is, not everyone feels comfortable providing feedback in person. Receiving a Word of Mouth survey direct to their phone allows patients to respond in their own time, and to give honest feedback – including positive recognition of helpful staff!
“From a practitioner’s standpoint, the ability to track and measure my Word of Mouth Score over time is extremely exciting, because we all know that we can’t improve what we don’t measure.”
– Dr. Marcus Tan, HealthEngine CEO
