By activating New Patient Forms:

  • Your patients will be able to submit their new patient registration form online prior to their appointment
  • The New Patient Form complies with the RACGP Standards for general practices (5th edition)
  • This product is available as part of your monthly Practice Efficiency Suite, Online Booking System, and/or Telehealth subscription; cancellation of these subscriptions such that you are no longer subscribed to any of these will mean that this New Patient Forms service will be terminated from your account
  • You agree to promptly inform new patients of your practices and policies relating to your handling of personal information including the collection, use, disclosure and storage of personal data, as set out in your practice’s privacy policy
  • This product, if compatible, may be integrated with your Practice Management System (PMS) whereby Healthengine can insert patient data collected from a New Patient Form submitted via Healthengine into your PMS and match a New Patient Form to a patient record. If integrated, you agree to Healthengine accessing your PMS for the purpose of inserting information into a patient record
  • If integrated, online new patient registration forms can be completed by ALL new patients, not just those who booked online via Healthengine. If patients have booked through Healthengine’s Online Booking System, the new patient registration form may be completed following their booking. For other patients who have not booked through Healthengine’s Online Booking System, you will be required to inform your patients of the relevant details (such as by email and provision of a URL link or QR code) so that they complete the online registration forms
  • You must ensure that all information collected via a New Patient Form is stored on your own systems no later than 14 days from the date of the patient’s appointment with your practice (if patient appointment was booked via Healthengine’s Online Booking System) or no later than 14 days from the date the form is completed and submitted by the new patient (if not linked to an online Healthengine appointment).
  • You must ensure that all information collected via a New Patient Form is retained in accordance with applicable laws.
  • We note that 14 days from the date of a patient’s appointment or from when the form is submitted if not linked to an online Healthengine appointment), the New Patient Form will be deleted from Practice Admin and the Healthengine database
  • You acknowledge and agree that Healthengine is not responsible for retaining any information including health information collected via New Patient Forms for any prescribed period.