For practices
For practices
The intelligent support for your practice, 24/7.
Helen, Healthengine’s new AI receptionist is the smart addition to your practice to handle calls, manage bookings, reschedules and cancellations for existing patients.
More Bookings, Less Admin
Helen answers every call instantly, books appointments directly into your Healthengine system, and frees your staff from endless phone time.
Always On, Always Professional
Even after hours or during peak times, Helen handles every patient call with care — no voicemail, no frustration, no lost opportunities.
Staff Relief and Retention
Reduce burnout and improve team satisfaction by letting Helen manage repetitive calls and confirmations, so your staff can focus on in-person care.
Seamless Integration
Works directly with your existing Healthengine setup — no new systems, just a smarter front desk.
Data You Can Act On
Get call insights and missed call data to identify demand patterns and optimise your practice hours or staffing.
How Healthengine's AI receptionist works in 3 easy steps
Patients hear a message with the option to press 1 to speak to Helen, your AI receptionist.
Helen verifies the caller’s name, DOB, and mobile number to confirm their identity in your PMS.
Helen manages existing patient bookings, cancellations, and reschedules, transferring to reception if needed.
"An essential day-to-day feature for any medical centre"
The AI Receptionist is not only saving our reception team time, but our bookings have also increased because fewer calls are slipping through the cracks. It has made scheduling smoother for both our team and our patients and we are no longer stuck juggling calls while trying to help patients at the desk.
Amir Hanna - Grace Medical Care
No hold times or missed calls. Helen can handle multiple calls at
once, even after hours.
Helen integrates seamlessly with your PMS to book, reschedule, or
cancel appointments directly in your calendar.
Warm and friendly tone with knowledge of your practice schedule and policies
Secure and private by design, Helen protects patient privacy and health information
Predictable and dependable, Helen will help you to adopt AI with
confidence.
Helen is different from other AI receptionists
Directly books, reschedules, or cancels bookings in your PMS.
Patient data protected with secure, compliant systems.
Responds using your practice’s booking and website info.
No patient wait times, manages multiple calls at once.
Built to protect patient privacy and health information.
Real-time sync with Healthengine keeps availability current.
"An essential day-to-day feature for any medical centre"
The AI Receptionist is not only saving our reception team time, but our bookings have also increased because fewer calls are slipping through the cracks. It has made scheduling smoother for both our team and our patients and we are no longer stuck juggling calls while trying to help patients at the desk.
Amir Hanna - Grace Medical Care
Helen makes it easier than ever for patients to connect with your practice
Instant Access to Your Practice
Patients can call anytime and speak with Helen — getting answers, bookings, and follow-ups without being put on hold.
Book When It Suits You
Whether it’s after hours, during lunch, or on weekends — Helen is available 24/7 to help patients book their next appointment.
Consistent, Friendly Experience
Every patient receives the same warm, professional interaction, every time — building trust in your practice.
Secure and Reliable
Patient details and bookings are managed within Healthengine’s secure platform — privacy and safety guaranteed.
Connected Care
Helen helps patients book the right appointment type and ensures continuity of care with their preferred practitioner.
Consistent, Friendly Experience
Helen helps patients get what they need quickly - from booking to information and follow-ups - without the wait times or phone queues.
Helen is your AI-powered receptionist, available 24/7 to support your front desk. She answers patients calls, manages existing patient bookings and cancellations, and seamlessly transfers any complex requests to your team. That means no missed calls, no voicemails, just a smarter and more responsive patient experience.
Helen is designed to work with most major PMS platforms, including Best Practice and Pracsoft. She also works with many existing phone systems using IVR and call forwarding. No hardware is required, and our team will work closely with your phone provider to coordinate setup. If you’re unsure about compatibility, we’re happy to assess your setup and guide you through the next steps.
Yes. Helen can handle multiple calls simultaneously with no busy tones or queues. Your practice remains responsive, even during peak times.
If there is a temporary issue, Helen will let the caller know and transfer the call to your team. You remain in control at all times. You can also request to disable Helen instantly, with no involvement needed from your phone provider.
Helen has a warm, natural voice that is easy to understand. Voice customisation is not available yet, but it is planned for a future release.