For practices
For practices
Get a personalised demo for your GP practice.
Compatible with Best Practice and Pracsoft only.
Pay just $20 per practitioner, per month for Healthengine’s online booking software when bundled with Helen, our AI receptionist.*
Helen answers every call instantly and updates bookings directly in your PMS, returning time to your reception team every day.
When the front-desk team is busy, Helen prevents missed calls and captures booking opportunities automatically.
Handle simultaneous calls so patients are not left on hold, even after hours.
No workflow change for reception. Bookings stay accurate in real time.
See how many calls are handled, where time is saved, and how Helen is supporting your front desk.
Helen completed 63% of incoming patient calls from start to finish. This means most routine calls for bookings, cancellations and reschedules were managed without reaching the front desk.
Helen handled 140 minutes of call time every day, giving reception teams more than two hours back to focus on patients in front of them.
Patients at this clinic rated their experience with Helen 4.5 out of 5 across multiple interactions, which showed callers felt supported even when the team was busy.
Explore how Helen handles calls, bookings and routine questions in real time while your team focuses on in-person care.
*Performance results represent a single GP clinic case study and are provided for illustrative purposes only. Outcomes vary and depend on each practice’s size, patient volume, and duration Helen, AI Receptionist, has been live and operational. No performance outcomes should be inferred or expected for other clinics, and there is no guarantee that your practice will achieve similar outcomes.
How Healthengine's AI receptionist works in 3 easy steps
Patients choose Helen to skip the wait-time
Secure identity verification before making a booking
All bookings are directly shown in your PMS, transferring complex calls to your team
No hold times or missed calls. Helen can handle multiple calls at
once, even after hours.
Helen integrates seamlessly with your PMS to book, reschedule, or
cancel appointments directly in your calendar.
Warm and friendly tone with knowledge of your practice schedule and policies
Secure and private by design, Helen protects patient privacy and health information
Predictable and dependable, Helen will help you to adopt AI with
confidence.
Helen is different from other AI receptionists
Directly books, reschedules, or cancels bookings in your PMS.
Patient data protected with secure, compliant systems.
Responds using your practice’s booking and website info.
No patient wait times, manages multiple calls at once.
Built to protect patient privacy and health information.
Real-time sync with Healthengine keeps availability current.
Helen is purpose-built for Australian general practice, with workflows, integrations, and privacy safeguards designed specifically for handling sensitive patient information.
"An essential day-to-day feature for any medical centre"
The AI Receptionist is not only saving our reception team time, but our bookings have also increased because fewer calls are slipping through the cracks. It has made scheduling smoother for both our team and our patients and we are no longer stuck juggling calls while trying to help patients at the desk.
Amir Hanna - Grace Medical Care
Helen makes it easier than ever for patients to connect with your practice
Instant Access to Your Practice
Patients can call anytime and speak with Helen — getting answers, bookings, and follow-ups without being put on hold.
Book When It Suits You
Whether it’s after hours, during lunch, or on weekends — Helen is available 24/7 to help patients book their next appointment.
Consistent, Friendly Experience
Every patient receives the same warm, professional interaction, every time — building trust in your practice.
Secure and Reliable
Patient details and bookings are managed within Healthengine’s secure platform — privacy and safety guaranteed.
Connected Care
Helen helps patients book the right appointment type and ensures continuity of care with their preferred practitioner.
Consistent, Friendly Experience
Helen helps patients get what they need quickly - from booking to information and follow-ups - without the wait times or phone queues.
Helen is your AI-powered receptionist, available 24/7 to support your front desk. She answers patients calls, manages existing patient bookings and cancellations, and seamlessly transfers any complex requests to your team. That means no missed calls, no voicemails, just a smarter and more responsive patient experience.
Helen is designed to work with most major PMS platforms, including Best Practice and Pracsoft. She also works with many existing phone systems using IVR and call forwarding. No hardware is required, and our team will work closely with your phone provider to coordinate setup. If you’re unsure about compatibility, we’re happy to assess your setup and guide you through the next steps.
Yes. Helen can handle multiple calls simultaneously with no busy tones or queues. Your practice remains responsive, even during peak times.
If there is a temporary issue, Helen will let the caller know and transfer the call to your team. You remain in control at all times. You can also request to disable Helen instantly, with no involvement needed from your phone provider.
Helen has a warm, natural voice that is easy to understand. Voice customisation is not available yet, but it is planned for a future release.