Data Privacy FAQ

 

Q: Will you sell my medical information to third parties such as law firms?

 

A: Recent media reports have created the incorrect impression that the health and personal information of HealthEngine users is being widely shared with third parties without their knowledge. This simply isn’t the case.

We respect your privacy and appreciate the trust you place in us.

As an online marketplace, we believe that users benefit from having the choice to receive relevant and timely information about certain products and services. Users may elect to have their details provided to third parties for referral purposes by an express opt in or verbal consent.

These value-added services aim to be helpful for users along their healthcare journey, similar to those you may see when booking other services like travel.

We have referral and advertising arrangements in place with a range of industry partners, including government, not for profit, medical research, private health insurance and other health service providers. HealthEngine has no referral arrangements in place with law firms.

Referrals do not occur without the express consent of the user.

 

Q: Are you involved in “claims farming”?

 

A: HealthEngine has no referral arrangements in place with marketing agencies or law firms.

Under previous arrangements, HealthEngine provided referrals to law firms but only with the express consent of the user.

We have referral and advertising arrangements in place with a range of industry partners, including government, not for profit, medical research, private health insurance and other health service providers. These referrals do not occur without the express consent of the user.

They are provided as a value-added service to our users, in order to help them access the services they request at relevant stages of their health journey and help to enhance their health outcomes.

 

Q: Can I still use the HealthEngine service if I choose not to consent to the collection and sharing of my information?

 

A: Use of our site is subject to users agreeing to our Privacy Policy. However, users are able to use the HealthEngine services even if they do not provide their express consent to being contacted by a referral partner.

We do have referral arrangements in place with a range of industry partners including government, not for profit, medical research, private health insurance and other health service providers on a strictly opt-in basis.

These referrals do not occur without the express consent of the user.

 

Q: Is it true that you share my personal medical information with third-parties?

 

A: Recent media reports have created the incorrect impression that the health and personal information of HealthEngine users is being widely shared with third parties without their knowledge. This simply isn’t the case.

We respect your privacy and appreciate the trust you place in us.

As an online marketplace, we believe that users benefit from having the choice to receive relevant and timely information about certain products and services. Users may elect to have their details provided to third parties for referral purposes by an express opt in or verbal consent.

These value-added services aim to be helpful for users along their healthcare journey, similar to those you may see when booking other services like travel.

We have referral and advertising arrangements in place with a range of industry partners, including government, not for profit, medical research, private health insurance and other health service providers. HealthEngine has no referral arrangements in place with law firms.

Referrals do not occur without the express consent of the user.