Your reception team can't answer every call.

Helen can.

Helen answers routine calls 24/7, books directly into Best Practice and Pracsoft, and passes complex calls to your reception.

63%

Calls handled

without reception involvement

4.5 / 5

Patient satisfaction

patients are comfortable speaking with Helen

70+

Forward-thinking GP practices

across Australia use Helen

How Helen Works as Your AI Receptionist

Helen reduces reception phone load, so your team can focus on patients

Helen can answer every call, or step in during busy times, lunch breaks, and after hours, and pass calls to reception when needed.

Zero missed calls

More bookings captured, 24/7

Less pressure on reception

Your team doesn’t need to choose between the patient in front of them and the one on the phone

Support your existing workflow

Integrates directly with Best Practice and Pracsoft

Helen doesn’t replace your reception team. She supports them.

From first ring to booking confirmed

What happens when Helen answers your calls

01

A patient calls your practice

Helen answers instantly – no hold music, no menus, no voicemail. The conversation flows naturally, just like with your receptionist.

02

Helen handles the request

Helen verifies the patient, checks availability in real time, and books, reschedules, or cancels. Complex queries are passed to reception.

03

The booking appears in your PMS

Appointments are confirmed instantly in Best Practice and Pracsoft.

Trusted by forward-thinking GP practices across Australia

" Fewer calls slip through the cracks, and our bookings have increased."

The AI Receptionist is not only saving our reception team time, but our bookings have also increased because fewer calls are slipping through the cracks. It’s made scheduling smoother for both our team and our patients.

Amir Hanna

Grace Medical Care, NSW

From the field

A 28-doctor practice in Dandenong was physically unable to answer every call.

Helen changed that.

Helen handles ~75 hours of calls per week

Full visibility across call volume and patterns

Data used to better allocate reception workload

See how Helen manages patient requests.

Why Helen

Helen is built specifically for Australian GP practices

Many AI receptionists aren’t designed for healthcare or Australian systems. Helen was developed in consultation with GP practices, so it fits your workflows, compliance requirements, and PMS.

Built for how your GP practice actually runs

Generic AI receptionists

Not designed for healthcare workflows

May not meet Australian healthcare privacy standards

May be priced per minute or usage

No integration with Australian PMS systems

Helen AI receptionists

Built for Australian GP workflows

ISO 27001 certified, compliant with the Privacy Act 1988

Monthly minutes included, with clear pricing beyond

Direct integration with Best Practice and Pracsoft

Will patients accept speaking to an AI phone receptionist?

Patients care about getting what they need quickly.

Practices using Helen see 4.5 out of 5 patient satisfaction. Helen introduces herself clearly at the start of every call, and patients can always ask to be transferred to reception.

Book a 15-minute demo

Submit your details and a Healthengine practice consultant will contact you to answer any questions or arrange a product demo.

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Frequently Asked Questions

How does Helen, Healthengine’s AI Receptionist, work?

Helen is your AI-powered receptionist, available 24/7 to support your front desk. She answers patients calls, manages existing patient bookings and cancellations, and seamlessly transfers any complex requests to your team. That means no missed calls, no voicemails, just a smarter and more responsive patient experience.

Will Helen work with my PMS and phone system?

Helen is designed to work with most major PMS platforms, including Best Practice and Pracsoft. She also works with many existing phone systems using IVR and call forwarding. No hardware is required, and our team will work closely with your phone provider to coordinate setup. If you’re unsure about compatibility, we’re happy to assess your setup and guide you through the next steps.

Can Helen answer more than one call at a time?

Yes. Helen can handle multiple calls simultaneously with no busy tones or queues. Your practice remains responsive, even during peak times.

What happens if there is downtime?

If there is a temporary issue, Helen will let the caller know and transfer the call to your team. You remain in control at all times. You can also request to disable Helen instantly, with no involvement needed from your phone provider.

What does Helen sound like?

Helen has a warm, natural voice that is easy to understand. Voice customisation is not available yet, but it is planned for a future release.

63%