Bulk Billed Telehealth Consent
How it works for Best Practice users
Designed for Best Practice, now you can capture consent for bulk billed telehealth appointments online with Healthengine.
The way medical practices capture patient consent for bulk billed Telehealth items has recently changed - Learn more
Bulk Billed Telehealth Consent
Capture patient consent online for bulk billed telehealth
Send an automatic SMS to telehealth patients with a link to capture bulk billed consent online for the assignment of Medicare benefits, and verification of the patient ID inline with RACGP compliance standards.
The Bulk Billed Consent experience
📝 Easily capture consent online for bulk billed Telehealth appointments. Our product covers both phone and video Telehealth for all your patients, even those who didn’t book through Healthengine.
🔔 Set and forget with automatic SMS and email triggers to patients. You choose which appointment types you want to trigger consent requests for and the patient is notified via SMS or email with a digital form to assign the Medicare benefit to the practitioner.
🔎 Patients verify their identity with three approved patient identifiers, in compliance with RACGP standards.
✅ Completed forms are automatically provided to the patient, helping you comply with legislative requirements when collecting and recording patient consent for bulk billed telehealth appointments.
⚙️ Integrates directly with your Practice Management Software. Designed for Best Practice and MedicalDirector Pracsoft PMS users, completed patient forms are automatically attached to the patient file in your PMS.
📊 Track form completions and download copies with ease. Your Bulk Billed Consent dashboard in Healthengine Practice Admin gives you the ability to find, filter and search for completed and pending forms, plus the ability to download direct copies if required.
Step 1 – Appointment Types
Once activated, simply choose which of your appointment types you want to trigger consent requests for in Healthengine’s Practice Admin.
Step 2 – PMS Invoice
After the appointment, your practice processes an invoice with a ‘Bill To: Medicare Direct Bill’ in Best Practice.
Step 3 – Digital Form (SMS)
An SMS is automatically triggered to the patient asking them to assign the Medicare benefit to the health practitioner who provided the services via a digital form.
Step 4 – Email Backup
If your patient does not have a mobile number on file, the digital form is automatically resent via email.
Step 5 – Verification
The patient will verify their identity with three approved patient identifiers in compliance with RACGP standards, then proceeds to complete the form online.
Step 6 – Patient Copy
Once completed, the patient is prompted to download a copy of the form for their personal records.
Step 7 – Completed Form
The completed form will automatically attach to the patient’s file in your Best Practice PMS.
Step 8 – Confirmation
You follow your standard process of completing a DB4 form and for manually submitted claims write ‘Written email agreement provided’ and submit to Services Australia for payment.
Ready to get started? 👋
Simply click here and fill out the form at the end of this page to get in touch.
Step 1 – Appointment Types
Once activated, simply choose which of your appointment types you want to trigger consent requests for in Healthengine’s Practice Admin.
Step 2 – PMS Invoice
After the appointment, your practice processes an invoice in Pracsoft by setting the ‘Invoice to’ field to ‘Bulk Bill’, adding the relevant MBS items and clicking ‘Voucher’ on completion.
Step 3 – Digital Form (SMS)
An SMS is automatically triggered to the patient asking them to assign the Medicare benefit to the health practitioner who provided the services via a digital form.
Step 4 – Email Backup
If your patient does not have a mobile number on file, the digital form is automatically resent via email.
Step 5 – Verification
The patient will verify their identity with three approved patient identifiers in compliance with RACGP standards, then proceeds to complete the form online.
Step 6 – Patient Copy
Once completed, the patient is prompted to download a copy of the form for their personal records.
Step 7 – Completed Form
The completed form will automatically attach to the patient’s file in your Pracsoft PMS.
Step 8 – Confirmation
You follow your standard process of completing a DB4 form and for manually submitted claims write ‘Written email agreement provided’ and submit to Services Australia for payment.
Ready to get started? 👋
Simply click here and fill out the form at the end of this page to get in touch.
Bulk Billed Telehealth Consent
How it works for Pracsoft users
Designed for MedicalDirector Pracsoft, now you can capture consent for bulk billed telehealth appointments online with Healthengine.
Request a free demo from the Healthengine team
Interesting in trying Bulk Billed Consent?
Already a Healthengine customer? Click below to get in touch with your Customer Success Manager.
Not a Healthengine customer yet? There’s no obligation, simply enter your details below to receive a call from one of our practice consultants or call 1300 377 639 at a time that suits you to discuss Bulk Billed Telehealth Consent for your practice.
Frequently Asked Questions
Practice eligibility and setup
Who can get Bulk Billed Telehealth Consent?
Bulk Billed Telehealth Consent is available to practices on our GP Complete subscription (GP Complete has combined what was previously our PES Plus and Patient Connect subscriptions, with additional features included). This product is currently only available practices on an eligible PMS of Best Practice or MedicalDirector Pracsoft.
What has changed for collecting patient consent for bulk billed Telehealth items?
If your practice is offering, or considering offering video and/or phone Telehealth appointments, the way you capture patient consent for bulk billed Telehealth items was recently changed in October 2023. You can read more about the list of changes here.
Are there any additional SMS costs for this product?
No. There are no additional fees to use Bulk Billed Telehealth Consent as it is one of the many products and features already included in Healthengine’s GP Complete subscription. GP Complete has combined what was previously our PES Plus and Patient Connect subscriptions, with additional features included.
Requesting and collecting patient consent
What does the patient SMS, email and digital form look like?
If you’re an existing customer, you can find a full breakdown of the patient journey for Bulk Billed Telehealth Consent on Healthengine’s Help Centre. If you’re not a customer yet, please get in touch with the team by completing the form on this page for a demo of the product.
Does patient consent need to be collected at the time of the appointment?
Patient consent to the Medicare assignment of benefits must be obtained after the relevant services have been provided in full.
If I’ve collected patient consent in a past appointment, do I need to collect it again?
Yes, Medicare requires the collection of patient consent for every appointment where bulk billing occurs.
What if a patient doesn't give their consent?
If a patient verbalises during your Telehealth appointment, or contacts you afterwards to advise that they don’t want to verify themselves and approve the assigning of Medicare benefits, the patient is usually responsible for paying the full cost of the appointment.
