For practices

Patient Recalls with Healthengine

Automate your clinical reminders and recalls with ease

Free up valuable time across your team with quick, easy and automated patient recalls via SMS, letters or phone calls. The choice is yours. Experience the convenience of Healthengine's new and improved Recalls, tailor-made to elevate your practice efficiency.

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Click below to watch our Recalls experience in action 👀

Recalls for your practice, your way 💬

Healthengine’s Recalls puts the control in your hands for both clinical reminders and recalls. Easily set your parameters based on the needs of your patients and your own practice preferences. Choose your sequencing (e.g. two SMS sends, followed by a letter), the type of recall or clinical reminder (e.g. urgent result), specify your contact timeframes and away you go.

Reduced workload, reduced expenses 😄

Recalls is a flexible solution, tailor made and setup for each individual practice on Healthengine. This allows you to choose the level of automation versus manual input, letting your team rapidly process recalls and clinical reminders at both pace and scale. Now you can give valuable time back to your team, allowing you to focus on providing an exceptional experience for patients.

Recalls reimagined with new upgrades and features

See what's new for Recalls this month

📍 PMS locations can be viewed for each patient recall

For multi-location practices, now you can choose to display which of your practice locations are associated with each patient recall or clinical reminder.

⛔️ Add patients to your block list for SMS messages

We’ve added the ability to cater to your patient’s SMS preferences and prevent sending a recall or clinical reminder SMS to patients who have asked to opt-out.

📋 We’ve reduced unnecessary notes sent to your PMS

We’ve heard your feedback. We’ll now only send two notes per patient recall or clinical reminder to the patient record in your PMS, reducing unnecessary complexity for your admin teams.

The benefits of Recalls with Healthengine:

  • Unlimited SMS recalls and clinical reminders included for practices on GP Complete
  • Free up staff time across the team by automating your recalls and clinical reminders process
  • Choose, customise and edit your level of automation versus manual input
  • Set your own parameters for clinical reminders, urgent and non-urgent recalls
  • Choose how and when recalls and clinical reminders are sent (via SMS, letter, phone call)
  • Save costs on printing and stationery with our SMS and phone call recall options
  • Secure three-step ID verification for patients when receiving recalls
  • Audit notes are logged automatically in your PMS for a complete audit history

How does it work?

Five Simple Steps to a Seamless Recall Success

Designed to make patients recalls and clinical reminders as quick, easy and cost-effective as possible. Your front-desk team will love the reduced workload while you’ll love the reduced expenses.

Step 1 – Sending

Patients will receive a recall or clinical reminder via SMS, letter or phone call from your practice.

Step 2 – Booking

Patients can instantly book an appointment via SMS recall they received.

Step 3 – PMS

When a patient makes a booking, it’s instantly reflected in your Practice Management System (PMS).

Step 4 – Reminder

Your patient automatically receives an email reminder before their upcoming appointment.

Step 5 – Feedback

Your patient is sent a post-consult survey to give feedback on their experience with your practice.

Get in touch to book a live demo on Recalls today

Request a call back about Recalls & Clinical Reminders

There’s no obligation, simply enter your details to receive a call from one of our practice consultants or call 08 6205 3113 at a time that suits you.

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  • (Existing customers will be contacted by their CSM)
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Frequently Asked Questions

Frequently Asked Questions

How does the Healthengine Recalls and clinical reminders SMS function work?

Practices are able to create categories for all their different types of recalls, and when a recall should commence for a patient.

Practices can easily see all the active recalls on one screen, and quickly identify any action they need to take, for example print out a batch of recall letters to post.

Healthengine sends an automated link straight to the patient’s mobile device, via secure SMS, which initiates a three-point identity check. When the patient verifies their identity, they will see details of the electronic recall and can book an appointment instantly, via the practice’s Online Booking System.

Any attempt by the practice to contact a patient is recorded in the patient file. Additionally, all patient interaction with the recall message is recorded in the patient record, i.e. message delivered, message read, appointment booked.

Can I still send letters with Healthengine Recalls and clinical reminders?

Yes, Healthengine Recalls has an inbuilt letter function, allowing practices to create, print, and track letters.

What PMS is compatible with Healthengine Recalls and clinical reminders?

The following PMS, while compatible with the Healthengine Online Booking System, are not currently compatible with the Healthengine Recalls system:
Cliniko
Communicare
Coreplus
Front Desk
Genie
Medtech
PPMP
Zedmed

We also recommend using the latest version of the Google Chrome web browser when accessing Healthengine Recalls to get the most out of our recalls system.

I am concerned about the security and privacy of patient data.

Healthengine’s data security and privacy policies apply. In this particular instance, we sync your recalls for the sole purpose of facilitating practice-patient communication. All information is transmitted securely to Healthengine, and no information is ever passed on to a third-party without patient consent.

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