For practices
For practices
24/7 online booking, automated reminders to reduce no-shows, recalls to follow up due patients, and waitlists to fill same-day gaps.
Your practice is listed on Healthengine, Australia’s largest patient marketplace. Zero new patient fees.
Helen AI Receptionist answers routine calls 24/7, books directly into Best Practice and Pracsoft and passes complex calls to your reception.
Streamline communication, reduce admin, and keep your practice running smoothly.
SMS and email reminders sent automatically at 2–3 touchpoints before each appointment. Patients confirm or cancel so you know about gaps before the day, not the hour.
Patients due for chronic disease management, test result follow-ups, preventive screenings, or care reviews are contacted automatically and the recall stops as soon as they book.
When a gap opens up, same-day cancellation or a no-show – the waitlist fills it automatically. No manual calling, no lost revenue sitting in an empty slot.
Custom forms by appointment type, completed before the visit and automatically synced to your PMS. New patient onboarding that doesn’t rely on paper or rushed reception intake.
Patients pay online – this helps reduce no shows, speeds up transactions, and gives you the flexibility to set your fees online.
Automatically request patient feedback after appointments and surface reviews to Google. A practice with a strong star rating wins new patients before they even call.
Your practice is listed on Healthengine’s network, so patients can discover you and book instantly. This is included as part of Healthengine GP Complete.
Healthengine prioritises continuity of care by keeping patients connected to their regular GP and broader care team.
Helen is Healthengine’s purpose-built AI receptionist designed specifically for Australian general practices. She answers routine patient calls, manages bookings directly in Best Practice and Pracsoft, and supports your front desk without disrupting existing workflows.
Access special savings on GP Complete and Helen AI Receptionist.
per month + GST
off RRP per practitioner, per month
Be among the first practices to access Smart Recalls and Smart Reminders, powered by Helen AI.
Available to new Healthengine customers only.
Attract and engage more patients with online bookings, waitlists, and a listing on Australia’s largest healthcare marketplace. Automate patient communication and reduce front desk workload with AI-powered recalls and reminders.
+ GST
off RRP per month
Helen AI Receptionist helps practices reduce front desk pressure by answering routine enquiries, managing bookings, and supporting patients 24/7, so your team can focus on delivering great patient care.
Get in Touch
The Healthengine offers are available exclusively to Business For Doctors members who are not currently Healthengine customers.
GP Complete helps practices attract and engage more patients through online bookings, waitlists, a listing on the Healthengine Network, and Smart Recalls and Smart Reminders powered by Helen AI.
GP Complete integrates with Best Practice, Medical Director Pracsoft and ZedMed. Our Online Bookings System and Healthengine Network integrate with numerous additional practice management software. Please chat to us for more information on our integrations.
Helen AI Receptionist currently integrates with Best Practice and MedicalDirector.
Yes. You can choose either solution individually or implement both together to help attract more patients, automate communications, and reduce front desk workload.
No – while we encourage you to utilise all of the product features to elevate online visibility and improve practice efficiency, we understand that every practice has different needs. You can choose to activate or deactivate any features at any time.