Healthengine for GPs

Unlock special Business For Doctors member pricing on Healthengine

Healthengine helps GP practices reduce admin, improve patient communication, and keep appointment books full.

10K+

Happy practice customers

3M

Active users a month

4.8

App store rating (IOS)

Fill your appointment book while reducing admin

24/7 online booking, automated reminders to reduce no-shows, recalls to follow up due patients, and waitlists to fill same-day gaps.

Get found by 2.5 million patients already searching

Your practice is listed on Healthengine, Australia’s largest patient marketplace. Zero new patient fees.

Reduce your reception phone load with AI Receptionist

Helen AI Receptionist answers routine calls 24/7, books directly into Best Practice and Pracsoft and passes complex calls to your reception.

GP COMPLETE | BOOKING AND COMMUNICATION SOFTWARE

Complete Practice Toolkit

Streamline communication, reduce admin, and keep your practice running smoothly.

SMS and email reminders sent automatically at 2–3 touchpoints before each appointment. Patients confirm or cancel so you know about gaps before the day, not the hour.

Patients due for chronic disease management, test result follow-ups, preventive screenings, or care reviews are contacted automatically and the recall stops as soon as they book.

When a gap opens up, same-day cancellation or a no-show – the waitlist fills it automatically. No manual calling, no lost revenue sitting in an empty slot.

Custom forms by appointment type, completed before the visit and automatically synced to your PMS. New patient onboarding that doesn’t rely on paper or rushed reception intake.

Patients pay online – this helps reduce no shows, speeds up transactions, and gives you the flexibility to set your fees online.

Automatically request patient feedback after appointments and surface reviews to Google. A practice with a strong star rating wins new patients before they even call.

GP COMPLETE | patient marketplace

Get found and booked by patients already searching

Your practice is listed on Healthengine’s network, so patients can discover you and book instantly. This is included as part of Healthengine GP Complete.

Get more bookings and fill last-minute gaps with real-time availability.
Telehealth and in-person appointments
Zero new patient fees.

GP COmplete | CONTINUITY OF CARE

Keep patients connected to your practice

Healthengine prioritises continuity of care by keeping patients connected to their regular GP and broader care team.

A patient’s regular GP is displayed prominently when added to My Care Team.
Soon, patients will also be able to consent to share consult notes back with their regular GP, supporting seamless continuity of care.

AI Receptionist

Meet Helen

Helen is Healthengine’s purpose-built AI receptionist designed specifically for Australian general practices. She answers routine patient calls, manages bookings directly in Best Practice and Pracsoft, and supports your front desk without disrupting existing workflows.

What Helen does

Answers patient calls instantly 24/7
Books, reschedules, and cancels appointments directly in your PMS
Verifies patient identity before making changes
Handles multiple calls at once with no hold queues
Transfers complex or sensitive calls to your reception team
Built with privacy first, secure workflows

Helen doesn’t replace your reception team. She supports them.

Results from GP practices using Healthengine

"With our recalls and bookings taken care of, we're not overwhelmed. It saved us about 30 hours in the first three months. The recalls are automatically scheduled so they're not sent all at the same time, there's less risk of the phones all ringing at once. "

"The AI Receptionist is not only saving our reception team time, but our bookings have also increased because fewer calls are slipping through the cracks. It's made scheduling smoother for both our team and our patients. We are no longer stuck juggling calls while trying to help patients at the desk"

"56 online scripts a month. That's 56 fewer calls to reception. The efficiency it creates for our team, the convenience for our patients, and the freedom to set our own fees makes it a clear value-add. Instead of two support staff handling script requests, one person does it in a fraction of the time. "

Healthengine’s Practice Software and Patient Marketplace seamlessly integrate with your Practice Management System.

Members rates for Business For Doctors members

Access special savings on GP Complete and Helen AI Receptionist.

GP Complete with Smart Recalls and Smart Reminders.

$50

per practitioner

per month + GST

Save $30

off RRP per practitioner, per month

Min. 2 practitioners
12-month contract
New AI-powered features included!

Be among the first practices to access Smart Recalls and Smart Reminders, powered by Helen AI.

Exclusive BFD member pricing ends June 30 before pricing changes apply.

Attract and engage more patients with online bookings, waitlists, and a listing on Australia’s largest healthcare marketplace. Automate patient communication and reduce front desk workload with AI-powered recalls and reminders.

Helen, AI Receptionist

$599

per month

+ GST

Save $200

off RRP per month

Additional usage fees may apply for Helen
12-month contract

Helen AI Receptionist helps practices reduce front desk pressure by answering routine enquiries, managing bookings, and supporting patients 24/7, so your team can focus on delivering great patient care.

Get in Touch

See how Healthengine works for your practice

Submit your details and a Healthengine practice consultant will contact you to answer any questions or arrange a product demo.

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Frequently Asked Questions

Who is eligible to use GP Complete?

GP Complete is currently available to General Practice (GP) only.

Do I need to use all of the features in GP Complete?

No – while we encourage you to utilise all of the product features to elevate online visibility and improve practice efficiency, we understand that every practice has different needs. You can choose to activate or deactivate any features at any time.

Does the GP Complete integrate with my PMS?

GP Complete integrates with Best Practice, Medical Director Pracsoft and ZedMed. Our Online Bookings System and Healthengine Network integrate with numerous additional practice management software. Please chat to us for more information on our integrations.