For practices
For practices
GP Patient Engagement Software just got smarter
per month + GSTĀ
off RRP per practitioner, per month
Engage was built for GP practices and brings together everything you need to connect with patients, from online bookings to automated recalls and appointment reminders ā now smarter, faster and more effective.
Helen, your practiceās AI assistant, responds to patients 24/7 through natural, real-time text conversations that delivers bookings directly into your Best Practice or Pracsoft PMS.
+ GST
off RRPĀ per month
Ā
Ā
Helen AI Receptionist helps practices reduce front desk pressure by answering routine enquiries, managing bookings, and supporting patients 24/7, so your team can focus on delivering great patient care.
Recalls are smarter, fast and more effective, driving more patient bookings
24/7 online booking, automated reminders to reduce no-shows, recalls to follow up due patients, and waitlists to fill same-day gaps.
Your practice is listed on Healthengine, Australia’s largest patient marketplace. Zero new patient fees.
Helen AI Receptionist answers routine calls 24/7, books directly into Best Practice and Pracsoft and passes complex calls to your reception.
With Engage, you can skip the back and forth. Helen AI manages the conversation, confirms the appointment directly into your Best Practice or Pracsoft PMS, and helps turn every recall sent into a recall that gets done.
of patients book from a standard one-way recall SMS*
of patients book from a Smart Recalls conversation (pilot results)*
of patients engage with a Smart Recalls conversation (pilot results)*
*Healthengine internal data, 27 April 2026 to 26 July 2026. Standard Recall SMS booking rate is based on appointments booked via Healthengine outbound standard Recall SMS across the GP customer base, excluding clinical reminders and recalls booked through other sources. Smart Recalls booking rate and patient engagement rate are based on 29 practices using Smart Recalls between June 22, to August 16, 2026. Patient engagement rate is calculated as total patient responses divided by initial sends: 5,873 responses from 11,168 initial sends. Results reflect early-stage product testing. Individual practice outcomes may vary depending on patient demographics, workflows, recall types, implementation and other circumstances.
Your practice is listed on Healthengineās network, so patients can discover you and book instantly. This is included as part of Healthengine GP Complete.
New features, powered by Helen
Keep recalls on track with Helen. Real-time two-way communication runs 24/7, turning patient replies into bookings, with 3x* more successful recall booking rate and less manual chasing for your team.
Reduce manual appointment follow-up with Helen. Patients can reply naturally to reminder SMS, while Helen interprets confirmations and cancellations, keeping records up to date and gives staff visibility when support is needed.
Patients reply right in the thread, no links or redirects required
AI Receptionist Ā· Powered by Helen
New
Helen is Healthengine’s purpose-built AI receptionist designed specifically for Australian general practices. She answers routine patient calls, manages bookings directly in Best Practice and Pracsoft, and supports your front desk without disrupting existing workflows.
Helen doesnāt replace your reception team. She supports them.
Get in Touch
The Healthengine offers are available exclusively to Investing for Doctors members who are not currently Healthengine customers.
Yes. Helen always messages from the same number, they can save it in their contacts. Future messages from your practice will appear in the same SMS conversation, making them easy to recognise.
Yes. You choose which recall types use AI SMS, and Helen works within your existing recall workflow.
Yes. Every AI SMS conversation is visible in Practice Admin, giving your team full visibility into patient interactions.
If Helen can’t assist with a patient’s request, she’ll let them know they can call the practice directly. You can also jump into the conversation and reply to the patient by SMS from the Patient Chat tab.
If youāre using Patient Connect or GP Complete, upgrading to Engage is simple. Your practice is already connected to Healthengine, with your practitioners and online profile set up. Weāll upgrade your subscription and help you activate the features that best suit your practice.
Getting started is straightforward. Weāll schedule an installation appointment to connect Healthengine to your practice management software, then guide you through onboarding. From there, your dedicated Customer Success Manager will help you get the most from Engage.
No. Engage is designed to be flexible, so you can choose the features that best suit your practice and adopt more over time.