For practices

Unlock special Business For Doctors
pricing on Healthengine

Practice better,

with

Engage button

Smarter patient engagement software for GP practices.

Business for Doctors member offer

Engage, Patient Engagement Software

$65 $70

per practitioner, per month

Min. 2 practitioners

  • Lock in $65 per practitioner, per month for 12 months
  • Setup fee of $199 applies
  • Smarter patient recalls and appointment reminder by Helen AI

Engage was built for GP practices and brings together everything you need to connect with patients, from online bookings to automated recalls and appointment reminders – now smarter, faster and more effective.

Helen, your practice's AI assistant, responds to patients 24/7 through natural, real-time text conversations that deliver bookings directly into your Best Practice or Pracsoft PMS.

✦ New Packages

Voice, AI Receptionist

from $199

per month

  • Additional usage fees may apply for Helen
  • 12-month contract
  • Setup fee of $199 applies

Helen AI Receptionist helps practices reduce front desk pressure by answering routine enquiries, managing bookings, and supporting patients 24/7, so your team can focus on delivering great patient care.

✦ Best Value

Engage + Voice

save $15

per practitioner, per month

  • When you bundle Engage with Voice
  • Minimum of 2 practitioners
  • 12-month contract
  • Setup fee of $199 applies

    • Engage and Voice were built for GP practices to work together, connecting patients before, during and after every visit. Helen manages calls, bookings and recalls in real time, so your practice runs smoother and your team can focus on patient care.

Book a demo

Terms and conditions apply. The Healthengine offers are available to Business for Doctors members who are not currently Healthengine customers.

Engage, patient engagement software

$70

per practitioner

per month + GST 

Save 30%

off RRP per practitioner, per month

  • Min. 2 practitioners
  • Lock in $70 per practitioner, per month for 24 months
  • Setup fee of $199 applies
  • Smarter patient recalls by Helen AI

Engage was built for GP practices and brings together everything you need to connect with patients, from online bookings to automated recalls and appointment reminders – now smarter, faster and more effective.

Helen, your practice’s AI assistant, responds to patients 24/7 through natural, real-time text conversations that delivers bookings directly into your Best Practice or Pracsoft PMS.

Claim offer

Voice, AI Receptionist

$599

per month

+ GST


Save $200

off RRP per month

  • Additional usage fees may apply for Helen
  • 12-month contract

 

 

Helen AI Receptionist helps practices reduce front desk pressure by answering routine enquiries, managing bookings, and supporting patients 24/7, so your team can focus on delivering great patient care.

Claim offer
Unique monthly visits
3.1 M+
Total patient bookings
100 M
App store rating (IOS)
4.8 *
Happy practice customers
10 K+
See what's new
Smarter patient recalls by Helen AI

Recalls are smarter, fast and more effective, driving more patient bookings

Book a free demo
Submit your details and let’s talk
By submitting this form, you consent to Healthengine collecting and handling your personal information to contact you about our products and services. You also consent to receiving future marketing communications from Healthengine. You acknowledge that you have read and agree to Healthengine’s Privacy Policy, Collection Statement, and Terms of Use. You may opt-out of receiving marketing communications from us at any time.

Fill your appointment book while reducing admin

24/7 online booking, automated reminders to reduce no-shows, recalls to follow up due patients, and waitlists to fill same-day gaps.

Get found by 2.5 million patients already searching

Your practice is listed on Healthengine, Australia’s largest patient marketplace. Zero new patient fees.

Reduce your reception phone load with AI Receptionist

Helen AI Receptionist answers routine calls 24/7, books directly into Best Practice and Pracsoft and passes complex calls to your reception.

Book a demo

Real conversations mean real results

Save time and drive 3X more bookings. That's better.

Standard recall SMS →
9%

of patients book from a standard one-way recall SMS1

Smart recalls →
30%

of patients book from a Smart Recalls conversation 2

Smart recalls →
53%

of patients engage with a Smart Recalls conversation3

1Based on Healthengine internal data from 27 April 2026 to 26 July 2026 across the GP customer base. Includes appointments booked through Healthengine outbound standard Recall SMS and excludes clinical reminders and bookings made through other sources.
2Based on data from 41 practices using Smart Recalls between 22 June 2026 and 6 September 2026. Individual practice results may vary.
3Based on data from 41 practices using Smart Recalls between 22 June 2026 and 6 September 2026. Engagement rate is calculated as patient responses divided by initial sends: 9,307 responses from 17,558 sends. Individual practice results may vary.

Designed for GP practice needs

Engage | Patient marketplace

Get found and booked by patients already searching

Your practice is listed on Healthengine’s network, so patients can discover you and book instantly. This is included as part of Healthengine GP Complete.

Engage | Continuity of care

Keep patients connected to your practice

Our digital marketing pros put you front and centre online – on Google and Australia’s largest healthcare network – making sure patients can easily find, book and stay connected with your practice 24/7 via the Healthengine website and app.

AI Receptionist

Meet Helen

Helen is Healthengine’s purpose-built AI receptionist designed specifically for Australian general practices. She answers routine patient calls, manages bookings directly in Best Practice and Pracsoft, and supports your front desk without disrupting existing workflows.

What Helen does

  • Answers patient calls instantly 24/7
  • Books, reschedules, and cancels appointments directly in your PMS
  • Verifies patient identity before making changes
  • Handles multiple calls at once with no hold queues
  • Transfers complex or sensitive calls to your reception team
  • Built with privacy first, secure workflows

Helen doesn’t replace your reception team. She supports them.

Not generic voice AI. Built for GP practices from the ground up.

Admin calls only. Helen never gives clinical advice or discusses symptoms.

Why Practices Love Helen
  • Smart Transfers pass calls to reception with caller context on screen. No cold transfers, no scrambling to catch up.
  • Helen directly books, reschedules, or cancels bookings in your Best Practice or Pracsoft PMS.
  • Patient data is protected with secure, compliant systems.
  • Helen responds using your practice's booking and website info.
  • No patient wait times, Helen manages multiple calls at once.
  • Real-time sync with Healthengine keeps availability current.
  • Multilingual support lets patients self-serve in their own language, 30+ languages and counting.
Why Patients Love Helen
  • Patients don't have to repeat themselves when transferred. Reception already knows who they are and why they're calling.
  • Patients can call anytime making bookings, and follow-ups without being on hold.
  • Patients receive the same warm, professional interaction, in the style of a natural conversation.
  • Patient details and bookings are managed within Healthengine's secure platform.
  • Helen helps patients book the right appointment type through a natural conversation.
  • Helen helps patients get what they need quickly - from bookings to information and transfers to reception when needed.
Case Study

Helen's Impact

Real results from one GP clinic using Helen to handle routine patient calls*
63%

Routine calls fully handled by Helen

Helen completed 63% of incoming patient calls from start to finish. This means most routine calls for bookings, cancellations and reschedules were managed without reaching the front desk.

140 min per day

Two hours of daily call time taken off reception

Helen handled 140 minutes of call time every day, giving the reception team more than two hours back to focus on patients in front of them.

4.5 out of 5

Strong patient satisfaction with AI call support

Patients at this clinic rated their experience with Helen 4.5 out of 5 across multiple interactions, which showed callers felt supported even when the reception team was busy.

Book a demo

*Performance results represent a single GP clinic case study and are provided for illustrative purposes only. Outcomes vary and depend on each practice’s size, call volume, configuration and duration Helen, AI Receptionist, has been live and operational. No performance outcomes should be inferred or expected for other clinics, and there is no guarantee that your practice will achieve similar outcomes.

Results from GP practices using Healthengine

"With our recalls and bookings taken care of, we're not overwhelmed. It saved us about 30 hours in the first three months. The recalls are automatically scheduled so they're not sent all at the same time, there's less risk of the phones all ringing at once. "
EvePractice Manager, Generations Family Practice
"The AI Receptionist is not only saving our reception team time, but our bookings have also increased because fewer calls are slipping through the cracks. It's made scheduling smoother for both our team and our patients. We are no longer stuck juggling calls while trying to help patients at the desk"
Amir Hanna Grace Medical, NSW
"56 online scripts a month. That's 56 fewer calls to reception. The efficiency it creates for our team, the convenience for our patients, and the freedom to set our own fees makes it a clear value-add. Instead of two support staff handling script requests, one person does it in a fraction of the time. "
Matthew MercerPractice Director, Silky Oaks Medical Practice
See member pricing
Get in touch

Healthengine’s Practice Software and Patient Marketplace seamlessly integrate with your Practice Management System.

Get in Touch

See how Healthengine works for your practice

Submit your details and a Healthengine practice consultant will contact you to answer any questions or arrange a product demo.
You can also reach us on
08 6205 3113
By submitting this form, you consent to Healthengine collecting and handling your personal information to contact you about our products and services. You also consent to receiving future marketing communications from Healthengine. You acknowledge that you have read and agree to Healthengine’s Privacy Policy, Collection Statement, and Terms of Use. You may opt-out of receiving marketing communications from us at any time.

Frequently Asked Questions

Who is eligible for the Business for Doctors member offers?

The Healthengine offers are available exclusively to Business for Doctors members who are not currently Healthengine customers.

Yes. Helen always messages from the same number, they can save it in their contacts. Future messages from your practice will appear in the same SMS conversation, making them easy to recognise.

Yes. You choose which recall types use AI SMS, and Helen works within your existing recall workflow.

Yes. Every AI SMS conversation is visible in Practice Admin, giving your team full visibility into patient interactions.

If Helen can’t assist with a patient’s request, she’ll let them know they can call the practice directly. You can also jump into the conversation and reply to the patient by SMS from the Patient Chat tab.

If you’re using Patient Connect or GP Complete, upgrading to Engage is simple. Your practice is already connected to Healthengine, with your practitioners and online profile set up. We’ll upgrade your subscription and help you activate the features that best suit your practice.

Getting started is straightforward. We’ll schedule an installation appointment to connect Healthengine to your practice management software, then guide you through onboarding. From there, your dedicated Customer Success Manager will help you get the most from Engage.

No. Engage is designed to be flexible, so you can choose the features that best suit your practice and adopt more over time.

Are you a patient searching for an appointment?

Yes, search for an appointment
No, I’m a practice