Collection Statement

This Collection Statement describes how HealthEngine collects and handles personal information. This notice is provided pursuant to Australian Privacy Principle 5.

Repeat prescriptions

We understand that the privacy of your personal information is extremely important to you.

Why we collect your personal information

We collect your personal information to provide you with our online prescription service, and for other purposes which are authorised or required by law.  We may also use your personal information for marketing our goods and services and those of third parties which we believe may be of interest to you, that you may opt out of.

Who do we disclose your personal information to

We will disclose your personal information to the doctor that you have selected and their practice for the purpose of requesting your prescription.  We may disclose your personal information to our third party service providers, but only for the purpose of providing goods or services to us.  We require our third party service providers to agree to appropriate privacy restrictions, and only permit them to access personal information to the extent needed to provide goods or services to us.  We may also disclose your medication information where authorised or required by law.  We may also disclose de-identified information of our users to third parties for analysis, research and quality assurance purposes.  We do not disclose your personal information to any recipient located overseas.

If you do not want us to collect your personal information

You are under no obligation to provide us with your personal information, however if you do not we will not be able to provide our online prescription service to you.

Our Contact Details and Privacy Policy

Our contact details

Your medication information is collected by HealthEngine Pty Limited. You can contact us by email to privacyofficer@healthengine.com.au, by phone (08) 6242 3077, or by post to Privacy Officer, HealthEngine Pty Limited, PO Box 7754, Cloisters Square PO, WA 6850, Australia.

Our privacy policy

You can read more information about our privacy practices, including our complaint-handling practices, in our privacy policy here.

Find Out More


Get in touch today for more information about HealthEngine products, services, and pricing.

Our Practice Consultants are on hand to answer any questions you may have. Simply fill out the form and we'll be in touch, or call us direct on 1300 377 639.



By submitting this form you are consenting to receive marketing communications from HealthEngine in future, on the understanding that you have read and agree to our Privacy and Data Collection Statement and that you can opt-out at any time.

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